Customer Service Associate

Welcome to PUMA - the leading global sports brand that fuses performance and style. We are seeking a dynamic and enthusiastic Customer Service Associate to join our team and provide exceptional service to our valued customers. As a key member of our team, you will play a crucial role in ensuring customer satisfaction and maintaining our brand's reputation. If you have a passion for delivering top-notch customer support and a strong understanding of the retail industry, we want to hear from you!

1. Greet and welcome customers in a friendly and professional manner.
2. Provide prompt and efficient service to all customers, both in person and over the phone.
3. Assist customers with product inquiries, exchanges, and returns.
4. Maintain a thorough knowledge of our products, promotions, and policies to effectively address customer inquiries.
5. Handle customer complaints and resolve issues in a timely and satisfactory manner.
6. Collaborate with other team members to ensure a seamless and positive customer experience.
7. Process customer transactions accurately and efficiently using our POS system.
8. Monitor and respond to customer inquiries on various communication channels, including email and social media.
9. Maintain a clean and organized workspace to create a welcoming and professional environment for customers.
10. Continuously strive to meet and exceed sales targets by upselling and cross-selling products.
11. Communicate customer feedback and concerns to management to improve overall customer satisfaction.
12. Stay up-to-date on industry trends, competitor activities, and new product releases to better assist customers.
13. Adhere to company policies and procedures, including safety and security protocols.
14. Attend training sessions and team meetings to enhance product knowledge and customer service skills.
15. Contribute to a positive and collaborative team culture by supporting and assisting fellow team members.

According to JobzMall, the average salary range for a Customer Service Associate in Aurora, CO, USA is between $25,000 and $40,000 per year. However, this can vary depending on factors such as the specific company, level of experience, and job responsibilities. Some companies may offer higher salaries or additional benefits to attract top talent.

Puma SE, branded as PUMA, is a German multinational corporation that designs and manufactures athletic and casual footwear, apparel and accessories, which is headquartered in Herzogenaurach, Bavaria, Germany. Puma is the third largest sportswear manufacturer in the world. The company was founded in 1948 by Rudolf Dassler (1898–1974). In 1924, Rudolf and his brother Adolf "Adi" Dassler had jointly formed the company Gebrüder Dassler Schuhfabrik ('Dassler Brothers Shoe Factory'). The relationship between the two brothers deteriorated until they agreed to split in 1948, forming two separate entities, Adidas and Puma. Following the split, Rudolf originally registered the newly established company as Ruda (derived from Rudolf Dassler, as Adidas was based on Adi Dassler), but later changed the name to Puma. Puma's earliest logo consisted of a square and beast jumping through a D, which was registered, along with the company's name, in 1948. Puma's shoe and clothing designs feature the Puma logo and the distinctive "Formstrip" which was introduced in 1958.