Customer Service Associate

Welcome to PUMA, where we combine our passion for sports and fashion to create innovative and stylish products for our customers. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a vital part of our team, you will have the opportunity to directly interact with our customers and provide them with exceptional service. If you are a friendly, enthusiastic, and detail-oriented individual with a passion for helping others, we want to hear from you!

1. Greet and welcome customers in a warm and friendly manner.
2. Provide excellent customer service by actively listening to and addressing customer inquiries, concerns, and feedback.
3. Assist customers with product selection, sizing, and availability.
4. Process customer orders accurately and efficiently.
5. Handle and resolve customer complaints and issues in a timely and professional manner.
6. Maintain a thorough understanding of PUMA's products, policies, and procedures to effectively assist customers.
7. Collaborate with other team members to ensure a positive and seamless customer experience.
8. Continuously strive to meet or exceed customer service goals and metrics.
9. Keep accurate records of customer interactions and transactions.
10. Stay up-to-date on industry trends and competitor products to provide informed recommendations to customers.
11. Proactively identify and communicate potential issues or trends in customer inquiries.
12. Contribute to a positive and inclusive work environment.
13. Maintain a clean and organized work area.
14. Adhere to company policies and procedures at all times.
15. Continuously seek opportunities for personal and professional growth within the company.

According to JobzMall, the average salary range for a Customer Service Associate in Somerville, MA, USA is $30,000 - $40,000 per year. However, this may vary based on the specific company, industry, experience level, and other factors.

Puma SE, branded as PUMA, is a German multinational corporation that designs and manufactures athletic and casual footwear, apparel and accessories, which is headquartered in Herzogenaurach, Bavaria, Germany. Puma is the third largest sportswear manufacturer in the world. The company was founded in 1948 by Rudolf Dassler (1898–1974). In 1924, Rudolf and his brother Adolf "Adi" Dassler had jointly formed the company Gebrüder Dassler Schuhfabrik ('Dassler Brothers Shoe Factory'). The relationship between the two brothers deteriorated until they agreed to split in 1948, forming two separate entities, Adidas and Puma. Following the split, Rudolf originally registered the newly established company as Ruda (derived from Rudolf Dassler, as Adidas was based on Adi Dassler), but later changed the name to Puma. Puma's earliest logo consisted of a square and beast jumping through a D, which was registered, along with the company's name, in 1948. Puma's shoe and clothing designs feature the Puma logo and the distinctive "Formstrip" which was introduced in 1958.