Service Specialist Technician

We are looking for an experienced and motivated Service Specialist Technician to join the Public Service Enterprise Group! As a Service Specialist Technician, you will be responsible for troubleshooting and resolving customer service issues related to power outages, energy usage, and other utility services. We are looking for someone who is passionate about providing exceptional customer service, has excellent communication skills, and is comfortable working in a fast-paced environment. The ideal candidate should have a minimum of two years of experience in a customer service-related role and possess knowledge of the utility industry and its regulations. A valid driver’s license is also required.If this role sounds like the perfect fit for you, please apply now!

Responsibilities:

1. Responding to customer inquiries and complaints regarding power outages, energy usage, and other utility services.
2. Troubleshooting and resolving customer service issues in a timely manner.
3. Providing exceptional customer service and communicating in a professional and friendly manner.
4. Maintaining up-to-date knowledge of utility industry regulations.
5. Maintaining accurate records of customer service interactions.
6. Working in a fast-paced environment and staying organized to ensure customer inquiries and complaints are addressed promptly.
7. Utilizing problem-solving techniques to find solutions to customer service issues.
8. Developing and implementing customer service strategies to ensure customer satisfaction.
9. Working with the team to ensure customer service standards are met.
10. Ensuring compliance with all applicable regulations and safety standards.
11. Possessing a valid driver’s license.

According to JobzMall, the average salary range for a Service Specialist Technician in Jackson Township, NJ, USA is between $39,867 and $59,187.

This range can vary depending on the experience level of the technician, the company they work for, and the type of services they provide. The national average salary for this position is around $50,000.

Public Service Enterprise Group, Inc. is a holding company, which engages in the provision of electric and gas services. It operates through the Public Service Electric & Gas Co. (PSE&G) and Power segments. The PSE&G segment engages in the transmission of electricity and distribution of electricity and natural gas. The Power segment wholesales energy, fuel supply, and energy transacting functions. The company's products and services include energy, capacity, ancillary services, and emissions allowances and congestion credits.