Senior Medical Office Representative

Welcome to Providence St. Patrick Hospital, where our mission is to provide compassionate and excellent healthcare to our community. We are currently seeking a skilled and dedicated Senior Medical Office Representative to join our team. As a member of our team, you will play a vital role in ensuring the smooth and efficient operation of our medical office, while providing exceptional customer service to our patients. The ideal candidate will have a strong background in medical office administration, excellent communication skills, and a passion for helping others. If you are looking for a rewarding career where you can make a positive impact on the lives of others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Schedule and confirm appointments for patients, ensuring accuracy and efficiency.
3. Answer phone calls and respond to inquiries in a timely and professional manner.
4. Collect patient information and update electronic medical records accurately and confidentially.
5. Verify insurance coverage and assist patients with insurance-related questions.
6. Process and file medical records, ensuring compliance with HIPAA regulations.
7. Coordinate referrals for patients to other healthcare providers as needed.
8. Assist with billing and coding processes, including verifying insurance coverage and submitting claims.
9. Collaborate with other members of the healthcare team to provide exceptional patient care.
10. Communicate with patients regarding their appointments, test results, and other important information.
11. Maintain a clean and organized work environment in the medical office.
12. Train and supervise junior medical office representatives as needed.
13. Stay updated on industry trends and changes in policies and procedures related to medical office administration.
14. Handle patient complaints and concerns in a professional and empathetic manner.
15. Adhere to all healthcare and organizational policies and procedures to ensure compliance and patient safety.

According to JobzMall, the average salary range for a Senior Medical Office Representative in Lubbock, TX, USA is $36,000 to $55,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or organization. It is always best to research and compare salaries for specific job positions and locations to get a more accurate understanding of the salary range.

Providence Health & Services in Montana is a not-for-profit network of hospitals, physicians, clinics, care centers, hospice and home health programs, and diverse community services across western Montana. With more than 40 clinics, two hospitals and over 2,000 caregivers statewide, their health and services organizations work together to provide quality care to those in need.