Senior Medical Office Representative

Welcome to Providence St. Patrick Hospital, where our mission is to provide compassionate and exceptional healthcare to our community. We are currently seeking a Senior Medical Office Representative to join our team and play a vital role in our patient-centered approach to healthcare. This is a great opportunity for an experienced and dedicated individual who is passionate about making a difference in the lives of others. As a Senior Medical Office Representative, you will be responsible for overseeing the daily operations of our medical office and ensuring the highest level of quality care for our patients. To be successful in this role, you must have excellent communication and organizational skills, as well as a strong understanding of medical office procedures and protocols. If you are looking for a rewarding career in healthcare and are committed to providing exceptional service, we encourage you to apply for this position.

1. Greet patients and visitors with a warm and welcoming attitude, creating a positive first impression of our hospital.
2. Manage and oversee the daily operations of the medical office, including scheduling appointments, coordinating patient care, and maintaining office supplies and equipment.
3. Ensure accurate and timely documentation of patient information, including demographics, insurance information, and medical history.
4. Communicate effectively with patients, physicians, and other healthcare professionals to coordinate appointments, answer questions, and address any concerns.
5. Train and supervise junior medical office representatives, providing guidance and support to ensure efficient and effective office operations.
6. Maintain a thorough understanding of medical office procedures and protocols, ensuring compliance with all applicable laws and regulations.
7. Monitor and maintain patient records, ensuring confidentiality and accuracy of information.
8. Collaborate with other departments within the hospital to ensure seamless patient care and a positive patient experience.
9. Continuously seek ways to improve processes and procedures to enhance the quality of care and efficiency of the medical office.
10. Act as a liaison between patients, physicians, and insurance companies to ensure a smooth and timely billing process.
11. Handle and resolve patient complaints and concerns in a professional and compassionate manner.
12. Participate in ongoing training and development to stay updated on industry changes and advancements.
13. Serve as a role model for exceptional customer service, embodying the hospital's mission and values.
14. Adhere to all safety and infection control protocols to maintain a safe and healthy environment for patients and staff.

According to JobzMall, the average salary range for a Senior Medical Office Representative in Portland, OR, USA is between $45,000-$55,000 per year. This may vary depending on the specific company, experience level, and additional skills or certifications.

Providence Health & Services in Montana is a not-for-profit network of hospitals, physicians, clinics, care centers, hospice and home health programs, and diverse community services across western Montana. With more than 40 clinics, two hospitals and over 2,000 caregivers statewide, their health and services organizations work together to provide quality care to those in need.