Lead Patient Financial Counselor
Are you looking for an opportunity to make a real difference in the lives of patients and their families? Do you have a passion for helping others navigate the complex world of healthcare finances? If so, we have the perfect role for you. Providence St. Patrick Hospital is seeking a highly skilled and compassionate Lead Patient Financial Counselor to join our team. In this role, you will be responsible for providing financial counseling services to patients, ensuring they have a clear understanding of their financial responsibilities and helping them navigate the financial aspects of their healthcare journey. To be successful in this role, you must have a strong understanding of healthcare billing and insurance processes, excellent communication and interpersonal skills, and a desire to provide exceptional customer service. If this sounds like the job for you, we encourage you to apply today.
- Provide financial counseling services to patients, including reviewing and explaining insurance benefits, payment options, and financial assistance programs.
- Ensure patients have a clear understanding of their financial responsibilities and help them navigate the financial aspects of their healthcare journey.
- Collaborate with healthcare providers, insurance companies, and other stakeholders to resolve any financial issues or concerns.
- Maintain accurate and detailed records of patient financial information and communicate updates to relevant parties.
- Educate and train other patient financial counselors on best practices and policies related to patient financial counseling.
- Stay up-to-date on healthcare billing and insurance processes, as well as any changes in policies or regulations.
- Build and maintain strong relationships with patients and their families, providing exceptional customer service and support.
- Advocate for patients and their families, ensuring they receive fair and accurate billing and insurance coverage.
- Identify and implement process improvements to increase efficiency and effectiveness of patient financial counseling services.
- Participate in relevant meetings and trainings to stay informed and contribute to the overall success of the department and hospital.
Bachelor's Degree In Healthcare Management, Business Administration, Or A Related Field.
Minimum Of 3-5 Years Of Experience In Patient Financial Counseling, Preferably In A Hospital Or Healthcare Setting.
Strong Knowledge Of Insurance Policies And Procedures, Including Medicare And Medicaid.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate Complex Financial Information To Patients And Their Families.
Demonstrated Leadership Experience, With The Ability To Manage And Mentor A Team Of Financial Counselors.
Budget management
customer service
Billing
Team Leadership
Financial counseling
Collections
Patient Advocacy
Data
Insurance Verification
Medicare/Medicaid
Denials Management
Payment Plans
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead Patient Financial Counselor in Spokane, WA, USA is $47,000 - $61,000 per year. This may vary depending on factors such as experience, education, and the specific healthcare facility.
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Providence Health & Services in Montana is a not-for-profit network of hospitals, physicians, clinics, care centers, hospice and home health programs, and diverse community services across western Montana. With more than 40 clinics, two hospitals and over 2,000 caregivers statewide, their health and services organizations work together to provide quality care to those in need.
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