Support Analyst- Answering Service/Switchboard

Welcome to Prisma Health! We are currently seeking a dedicated and detail-oriented Support Analyst to join our team as part of our Answering Service and Switchboard department. As a Support Analyst, you will play a crucial role in providing exceptional customer service by efficiently answering and directing incoming calls to the appropriate individuals within our organization. This is an excellent opportunity for someone with strong communication skills and a passion for helping others. If you are a team player with a positive attitude and the ability to thrive in a fast-paced environment, we encourage you to apply.

1. Efficiently answer incoming calls and direct them to the appropriate individuals within the organization.
2. Provide exceptional customer service to callers by addressing their needs and concerns in a timely and professional manner.
3. Maintain a positive and welcoming attitude towards all callers, representing the organization in a positive light.
4. Utilize strong communication skills to effectively communicate with callers, colleagues, and other departments within the organization.
5. Maintain knowledge of the organization's services, departments, and staff to accurately direct calls.
6. Maintain accurate and up-to-date information in the answering service and switchboard system.
7. Troubleshoot and resolve any issues or concerns that may arise with the answering service and switchboard system.
8. Collaborate with team members and other departments to ensure efficient and effective communication and call routing.
9. Remain organized and detail-oriented in a fast-paced environment to ensure all calls are answered and directed efficiently.
10. Adhere to all policies and procedures set forth by the organization.
11. Continuously seek opportunities for improvement and provide suggestions for enhancing the answering service and switchboard operations.
12. Maintain confidentiality of all sensitive information in accordance with HIPAA regulations.
13. Act as a positive representative of the organization, promoting a culture of exceptional customer service and teamwork.
14. Attend and actively participate in team meetings and trainings as required.
15. Other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Support Analyst- Answering Service/Switchboard in Columbia, SC, USA is between $31,000 and $40,000 per year. However, this may vary depending on the specific company, experience level, and job responsibilities. Some companies may offer additional benefits such as bonuses, healthcare, and retirement plans, which can impact the overall salary range. It is also worth noting that the cost of living in Columbia, SC may also affect the salary range compared to other locations.

Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.