Patient Services Representative, Dentistry
Welcome to Prisma Health! We are currently seeking a dedicated and compassionate Patient Services Representative to join our Dentistry team. In this role, you will play a crucial role in providing exceptional customer service to our patients and their families. Your warm and welcoming personality, along with your strong attention to detail and organizational skills, will ensure that our patients have a positive and stress-free experience at our dental clinics. If you are a team player with a passion for helping others, we would love to have you join our team. Read on for more information about the qualifications and responsibilities for this role.
- Greet and welcome patients and their families in a warm and friendly manner.
- Provide exceptional customer service by answering questions and addressing concerns.
- Schedule and confirm patient appointments.
- Collect and enter patient information accurately and efficiently.
- Verify insurance coverage and obtain necessary authorizations.
- Maintain organized and up-to-date patient records.
- Communicate with patients regarding their treatment plans and financial responsibilities.
- Assist with billing and payment processing.
- Collaborate with other team members to ensure a smooth and efficient patient experience.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Continuously strive to improve patient satisfaction.
- Stay updated on industry developments and changes in policies and procedures.
- Handle any customer service issues and escalate to management when necessary.
- Attend and actively participate in team meetings and trainings.
- Perform other duties as assigned by the supervisor.
Excellent Communication Skills: A Patient Services Representative Must Have Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Dentists, And Other Healthcare Professionals.
Knowledge Of Dental Terminology: Familiarity With Common Dental Terminology And Procedures Is Essential For A Patient Services Representative To Effectively Communicate With Patients And Assist With Scheduling Appointments.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Healthcare Setting, Is Important For A Patient Services Representative To Provide Excellent Patient Care And Handle Inquiries And Concerns In A Professional And Compassionate Manner.
Organizational Skills: The Ability To Multitask, Prioritize, And Maintain Accurate Records Is Crucial For A Patient Services Representative To Manage Patient Appointments, Insurance Information, And Other Administrative Tasks Efficiently.
Understanding Of Insurance And Billing Processes: Knowledge Of Dental Insurance Policies And Procedures, As Well As Experience With Billing And Coding, Is Beneficial For A Patient Services Representative To Accurately Process Insurance Claims And Handle Financial Transactions With Patients.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Empathy
Organization
appointment scheduling
Problem-Solving
Insurance Verification
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Services Representative, Dentistry in Seneca, SC, USA is between $28,000 and $38,000 per year. This may vary depending on factors such as experience, employer, and location. Some employers may also offer additional benefits such as health insurance, retirement plans, and paid time off.
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Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.
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