Patient Services Representative

Welcome to the patient services team at Prisma Health! As a Patient Services Representative, you will play a crucial role in providing exceptional customer service and support to our patients and their families. We are seeking a highly motivated and empathetic individual to join our team and help us deliver the best possible care to our community. If you have a passion for helping others and possess excellent communication and organizational skills, we encourage you to apply for this rewarding position. Join us in making a difference in the lives of our patients.

1. Greet and welcome patients and their families in a professional and friendly manner.
2. Provide exceptional customer service by addressing patient inquiries, concerns, and needs promptly and effectively.
3. Schedule appointments and maintain accurate and up-to-date patient records.
4. Verify insurance information and assist patients with insurance-related questions.
5. Maintain confidentiality of patient information and adhere to HIPAA guidelines.
6. Collaborate with other departments and healthcare providers to ensure seamless patient care.
7. Address and resolve any issues or complaints from patients or their families.
8. Educate patients on their treatment plans, medications, and any other necessary information.
9. Collect and process payments for services rendered.
10. Keep the waiting area and front desk clean and organized.
11. Stay updated on healthcare policies, procedures, and regulations.
12. Assist with administrative tasks such as filing, faxing, and scanning documents.
13. Communicate effectively with patients, families, and coworkers.
14. Participate in ongoing training and professional development opportunities.
15. Maintain a positive and professional attitude at all times.
16. Collaborate with team members to improve processes and enhance the patient experience.
17. Adhere to Prisma Health's mission, vision, and values.
18. Follow all safety protocols and guidelines to ensure a safe environment for patients and staff.
19. Attend team meetings and provide valuable input and feedback.
20. Perform other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Patient Services Representative in Seneca, SC, USA is $30,000 - $40,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer. Some employers may offer additional benefits and bonuses as part of the compensation package.

Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.