Patient Access Specialist
Welcome to Prisma Health, where we strive to provide exceptional healthcare services to our community. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Access Specialist. This role is critical to the smooth operation of our healthcare facility, as you will be the first point of contact for our patients and their families. As a Patient Access Specialist, you will play a vital role in ensuring that our patients receive the best possible care by accurately collecting and verifying patient information, scheduling appointments, and coordinating insurance coverage. If you are a detail-oriented individual with excellent communication and customer service skills, we encourage you to apply. Join us in our mission to improve the health and well-being of those we serve.
- Greet and welcome patients and their families in a friendly and professional manner.
- Collect and accurately record patient demographic and insurance information.
- Verify insurance coverage and obtain necessary authorizations for services.
- Schedule appointments and coordinate with various departments to ensure efficient patient flow.
- Educate patients on their insurance coverage and financial responsibilities.
- Answer phone calls and respond to inquiries from patients and their families.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Collaborate with healthcare providers and clinical staff to ensure timely and accurate patient care.
- Resolve any issues or concerns related to patient access and registration.
- Stay updated on insurance policies and procedures to ensure accurate billing and reimbursement.
- Assist with training and mentoring new Patient Access Specialists.
- Provide excellent customer service and address any patient concerns or complaints.
- Maintain accurate and organized patient records.
- Collaborate with other departments to improve processes and procedures related to patient access.
- Contribute to a positive and inclusive work environment.
- Adhere to all hospital policies, procedures, and safety protocols.
High School Diploma Or Equivalent: This Position Typically Requires A Minimum Of A High School Diploma Or Equivalent, Such As A Ged. This Ensures That The Candidate Has A Basic Level Of Education And Can Handle The Administrative Tasks Required For The Job.
Previous Experience In Healthcare Or Customer Service: Prisma Health Values Candidates Who Have Previous Experience In A Healthcare Setting Or Have A Background In Customer Service. This Demonstrates The Ability To Work In A Fast-Paced Environment, Handle Difficult Situations, And Provide Excellent Customer Service To Patients.
Knowledge Of Medical Terminology And Insurance Processes: A Patient Access Specialist Is Responsible For Verifying Insurance Coverage And Collecting Patient Information. Having Knowledge Of Medical Terminology And Insurance Processes Is Crucial In Accurately Completing These Tasks.
Strong Communication And Interpersonal Skills: As A Front-Line Representative Of Prisma Health, A Patient Access Specialist Must Have Excellent Communication And Interpersonal Skills. This Includes The Ability To Communicate Effectively With Patients, Colleagues, And Other Healthcare Professionals.
Attention To Detail And Ability To Multitask: This Position Requires A High Level Of Attention To Detail And The Ability To Multitask. Patient Access Specialists Are Responsible For Gathering And Inputting A Significant Amount Of Patient Information Accurately, While Also Managing Multiple Tasks And Patient Inquiries Simultaneously.
Data Entry
Multitasking
Problem Solving
customer service
Medical Terminology
Insurance Verification
Hipaa Compliance
Scheduling Appointments
Patient Registration
Electronic Health Records
Billing Procedures
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Patient Access Specialist in Columbia, SC, USA is $30,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started