Call Center Specialist
Welcome to Prisma Health, where we are dedicated to providing exceptional healthcare to our community. We are currently seeking a highly motivated and empathetic individual to join our team as a Call Center Specialist. In this role, you will play a crucial part in ensuring that our patients receive the best care possible by providing excellent customer service over the phone. If you have a passion for helping others and possess excellent communication and problem-solving skills, we encourage you to apply. Join our team and make a positive impact on the lives of others every day.
- Answer incoming phone calls from patients and provide exceptional customer service.
- Listen empathetically to patients' concerns and effectively address their needs.
- Utilize excellent communication skills to provide accurate and helpful information to patients.
- Schedule appointments and assist with patient registration and insurance verification.
- Collaborate with other departments and healthcare professionals to ensure timely and effective patient care.
- Maintain a positive and professional attitude at all times, representing the values of Prisma Health.
- Utilize computer systems and databases to accurately document patient information and update records.
- Handle difficult and stressful situations with patience and empathy.
- Follow all protocols and guidelines to ensure patient confidentiality and privacy.
- Continuously seek opportunities for improvement and provide feedback to enhance the patient experience.
- Stay up-to-date on Prisma Health services, policies, and procedures.
- Work collaboratively with team members to achieve departmental goals and provide seamless patient care.
- Attend trainings and meetings to enhance skills and knowledge.
- Adhere to strict attendance and punctuality standards to ensure optimal coverage for the call center.
- Display a strong commitment to providing exceptional healthcare to our community.
Excellent Communication Skills: A Call Center Specialist At Prisma Health Should Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Patients, Physicians, And Other Healthcare Professionals.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Call Center Specialist At Prisma Health. This Includes Skills Such As Active Listening, Problem-Solving, And Empathy.
Knowledge Of Healthcare Industry: A Strong Understanding Of The Healthcare Industry, Including Medical Terminology And Insurance Processes, Is Crucial For A Call Center Specialist At Prisma Health To Provide Accurate Information To Patients And Healthcare Providers.
Multitasking Ability: The Role Of A Call Center Specialist At Prisma Health Requires Juggling Multiple Tasks Simultaneously, Such As Answering Calls, Scheduling Appointments, And Updating Patient Records. Therefore, The Ability To Multitask Efficiently Is A Highly Sought-After Qualification.
Computer Proficiency: A Call Center Specialist At Prisma Health Must Be Comfortable Using Various Computer Programs And Databases To Manage Patient Information And Schedule Appointments. Proficiency In Microsoft Office And Electronic Medical Records Systems Is Preferred.
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Computer proficiency
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Phone Etiquette
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Specialist in Columbia, SC, USA is $25,000 - $40,000 per year. This may vary based on the specific company, years of experience, and job responsibilities. Some call center specialists may also receive bonuses or commission on top of their base salary.
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Prisma Health is the largest not-for-profit health organization in South Carolina, serving more than 1.2 million patients annually. 32,000 team members are dedicated to supporting the health and well-being of people.
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