Contact Center Representative

Welcome to Presbyterian Healthcare Services, where we strive to provide compassionate and exceptional care to our patients and communities. We are currently seeking a dedicated and customer-oriented Contact Center Representative to join our team. As a representative, you will play a crucial role in delivering outstanding service to our patients and ensuring their needs are met with efficiency and empathy. If you are a strong communicator, possess excellent problem-solving skills, and have a passion for helping others, we encourage you to apply for this exciting opportunity.

1. Greet and welcome patients and visitors in a friendly and professional manner.
2. Answer incoming calls and respond to patient inquiries and requests with empathy and understanding.
3. Provide accurate and timely information to patients regarding services, appointments, and general inquiries.
4. Schedule appointments and maintain accurate patient records in the designated systems.
5. Handle patient complaints and concerns with patience and de-escalate any potential issues.
6. Collaborate with other departments to ensure seamless patient experiences.
7. Follow company policies and procedures to maintain patient confidentiality and safety.
8. Identify and escalate urgent or complex issues to the appropriate team members.
9. Keep up-to-date with changes in company policies, procedures, and services to accurately assist patients.
10. Maintain a positive and professional attitude at all times, representing the company’s values and mission.
11. Meet and exceed performance goals related to call handling, patient satisfaction, and quality assurance.
12. Participate in ongoing training and development programs to continuously improve skills and knowledge.
13. Collaborate with team members to share best practices and improve overall department efficiency.
14. Take ownership of patient inquiries and follow up in a timely manner to ensure their needs are met.
15. Maintain a clean and organized work environment to promote a positive and welcoming atmosphere for patients and colleagues.

According to JobzMall, the average salary range for a Contact Center Representative in Albuquerque, NM, USA is $24,000 - $37,000 per year. The salary may vary depending on factors such as experience, education, and the specific company or industry the individual works in.

Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico. It owns and operates 8 hospitals in 7 New Mexico communities. It also operates Presbyterian Health Plan.