Consumer Experience Lead

At Presbyterian Healthcare Services, we are dedicated to providing exceptional care and support for our patients. As the Consumer Experience Lead, you will play a crucial role in ensuring that our patients have a positive and satisfying experience with our services. We are seeking a highly motivated and customer-focused individual to join our team and lead our efforts in enhancing the overall consumer experience. If you are passionate about making a difference in people's lives and possess the necessary qualifications, we would love to hear from you.

1. Develop and implement strategies to enhance the overall consumer experience at Presbyterian Healthcare Services.
2. Collaborate with various departments and teams to identify areas for improvement and implement solutions to enhance the patient experience.
3. Conduct research and gather feedback from patients to understand their needs and preferences, and use this information to improve service delivery.
4. Monitor and analyze patient satisfaction data to identify trends and areas for improvement.
5. Train and educate staff on customer service best practices and ensure that they are consistently delivering high-quality care and service to patients.
6. Serve as a point of contact for patient inquiries and complaints, and work to resolve issues in a timely and effective manner.
7. Develop and implement processes and procedures to ensure a seamless and positive experience for patients at all touchpoints.
8. Stay updated on industry trends and best practices related to consumer experience, and make recommendations for improvement as needed.
9. Serve as a liaison between patients and healthcare providers, working to bridge any gaps in communication and ensure a smooth and positive experience for patients.
10. Continuously evaluate and improve upon the consumer experience program, making adjustments and implementing new initiatives as needed.

According to JobzMall, the average salary range for a Consumer Experience Lead in Albuquerque, NM, USA is between $60,000 to $80,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.

Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico. It owns and operates 8 hospitals in 7 New Mexico communities. It also operates Presbyterian Health Plan.