Call Center Representative
Welcome to Presbyterian Healthcare Services, where our mission is to improve the health of the patients, members, and communities we serve. As a Call Center Representative, you will be an essential part of our team, providing exceptional customer service and support to our patients and members. We are seeking individuals who are passionate about helping others, possess excellent communication skills, and have a strong desire to make a positive impact in the healthcare industry. If you are looking for a rewarding career with a company that values integrity, teamwork, and compassion, we encourage you to apply for our Call Center Representative position.
- Provide excellent customer service to patients and members of Presbyterian Healthcare Services.
- Answer incoming calls and respond to inquiries in a professional and timely manner.
- Assist patients and members with navigating healthcare services and benefits.
- Monitor and respond to voicemails, emails, and online messages from patients and members.
- Maintain accurate and detailed records of all interactions with patients and members.
- Collaborate with other departments and healthcare providers to resolve issues and provide solutions.
- Educate patients and members on available healthcare resources and services.
- Follow company policies and procedures to ensure compliance and patient/member satisfaction.
- Continuously update knowledge on healthcare policies, procedures, and services.
- Maintain confidentiality and adhere to HIPAA regulations.
- Identify and escalate complex issues to appropriate departments or supervisors.
- Attend and participate in training and team meetings.
- Document and report any trends or recurring issues to management.
- Help maintain a positive and professional work environment.
- Demonstrate a strong commitment to the company's mission and values.
Excellent Communication Skills: Call Center Representatives Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers And Colleagues.
Customer Service Experience: Candidates Should Have Previous Experience In A Customer Service Role, Demonstrating Their Ability To Handle Difficult Customer Interactions And Provide Exceptional Service.
Knowledge Of Healthcare Industry: A Basic Understanding Of Healthcare Terminology And Procedures Is Essential For A Call Center Representative At A Healthcare Organization Like Presbyterian Healthcare Services.
Computer Proficiency: Call Center Representatives Must Be Comfortable Using Various Computer Software Programs And Be Able To Multitask While Navigating Between Different Systems.
Empathy And Patience: Working In A Call Center Can Be Challenging, So Candidates Should Possess Strong Empathy And Patience To Handle Customer Inquiries And Complaints With Professionalism And Understanding.
Communication
Time Management
Multitasking
Problem Solving
Conflict Resolution
customer service
Computer proficiency
Active listening
Teamwork
Empathy
Adaptability
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Call Center Representative in Albuquerque, NM, USA is between $22,000 and $37,000 per year. However, this can vary depending on factors such as experience, education level, and the specific company or industry the call center is in. Some call center positions may also offer bonuses or commission as part of their compensation package.
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Presbyterian Healthcare Services is a private not-for-profit health care system and health care provider in the State of New Mexico. It owns and operates 8 hospitals in 7 New Mexico communities. It also operates Presbyterian Health Plan.
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