System Reliability & Support Specialist

Are you a detail-oriented problem solver with a passion for providing exceptional customer service? Do you have a strong understanding of system reliability and a knack for troubleshooting technical issues? If so, PNC Financial Services is seeking a dedicated and experienced System Reliability & Support Specialist to join our dynamic team. In this role, you will have the opportunity to utilize your expertise in system reliability and support to ensure our clients receive the highest level of service and support. If you're ready to take on a challenging and rewarding role in the financial services industry, we encourage you to apply!

1. Monitor and maintain the reliability of PNC's systems, ensuring they are running at optimal levels at all times.
2. Proactively identify and troubleshoot technical issues that may arise, using your problem-solving skills to quickly resolve them and minimize downtime.
3. Work closely with other team members to ensure a seamless and efficient support process for our clients.
4. Prioritize and manage multiple tasks and projects, ensuring that all deadlines and service level agreements are met.
5. Communicate effectively with clients and internal stakeholders to provide updates on system issues and resolutions.
6. Document and maintain accurate and thorough records of all system issues and resolutions for future reference.
7. Stay up-to-date on industry best practices and emerging technologies to continuously improve system reliability and support processes.
8. Collaborate with cross-functional teams to implement new system enhancements or upgrades, ensuring minimal disruption to client services.
9. Provide exceptional customer service by responding promptly and professionally to all inquiries and requests.
10. Participate in on-call rotations to provide 24/7 support for critical system issues.
11. Identify areas for improvement and make recommendations to enhance system reliability and customer service.
12. Adhere to all company policies and procedures, including security protocols, to protect confidential client information.
13. Train and mentor junior team members, sharing your knowledge and expertise to continuously improve the team's capabilities.
14. Take ownership of issues and see them through to resolution, ensuring a positive and satisfactory experience for our clients.

According to JobzMall, the average salary range for a System Reliability & Support Specialist in Pittsburgh, PA, USA is between $50,000 and $80,000 per year. This can vary depending on factors such as years of experience, level of education, and specific job responsibilities within the role. Additionally, factors such as the company's size and industry can also affect the salary range for this position.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.