System Reliability & Support Lead
Are you a highly skilled and motivated individual with a passion for ensuring the reliability and support of critical systems? Look no further! PNC Financial Services is seeking a talented System Reliability & Support Lead to join our dynamic team. In this role, you will be responsible for overseeing the stability and functionality of our systems, as well as providing technical support to our internal and external stakeholders. If you have a strong background in system administration and a proven track record of delivering exceptional support, we want to hear from you. Join us in our mission to provide the best possible experience for our clients and make a positive impact on the financial services industry.
- Maintain the stability and functionality of critical systems within the organization.
- Manage and lead a team of system administrators to ensure timely and efficient support for all systems.
- Monitor system performance and identify areas for improvement or potential risks.
- Develop and implement processes and procedures for system maintenance and support.
- Provide technical support to internal and external stakeholders, including troubleshooting and resolving system issues.
- Collaborate with cross-functional teams to identify and implement system enhancements and upgrades.
- Stay updated on industry trends and best practices related to system reliability and support.
- Conduct regular audits and reviews to ensure compliance with security and regulatory standards.
- Develop and maintain system documentation, including standard operating procedures and troubleshooting guides.
- Communicate effectively with stakeholders at all levels to provide updates on system performance and outages.
- Identify and implement automation solutions to improve system efficiency and reduce manual tasks.
- Train and mentor junior team members to enhance their technical skills and knowledge.
- Participate in on-call rotation to provide 24/7 support for critical systems.
- Continuously monitor and analyze system logs and performance metrics to proactively identify potential issues.
- Collaborate with vendors and third-party providers to resolve system issues and improve system reliability.
Extensive Knowledge Of Systems And Technology: The Ideal Candidate For This Role Should Possess A Deep Understanding Of Various Systems And Technologies Used In The Financial Services Industry. This Includes Experience With Hardware, Software, Networks, And Security Protocols.
Strong Leadership Skills: As A System Reliability & Support Lead, The Individual Will Be Responsible For Managing A Team Of Support Technicians And Ensuring Smooth Operations Of Critical Systems. Therefore, The Candidate Must Have Strong Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance, And Make Strategic Decisions.
Experience With Incident Management: In This Role, The Candidate Will Be Responsible For Handling And Resolving Any System Incidents That May Occur. Therefore, The Ideal Candidate Should Have Experience With Incident Management Processes, Including Identifying, Tracking, And Reporting Incidents, As Well As Implementing Corrective Actions.
Excellent Communication Skills: Effective Communication Is Crucial For This Role As The Candidate Will Be Required To Communicate With Various Stakeholders, Including Team Members, Management, And External Vendors. The Candidate Should Be Able To Clearly Convey Technical Information And Provide Updates On System Reliability And Support Activities.
Problem-Solving And Analytical Skills: The System Reliability & Support Lead Will Be Responsible For Identifying And Troubleshooting Complex Technical Issues. Therefore, The Candidate Should Possess Strong Problem-Solving And Analytical Skills, With The Ability To Think Critically And Make Data-Driven Decisions To Resolve Issues Efficiently.
Process Improvement
Vendor Management
Communication
Team Management
Performance tuning
Risk assessment
Troubleshooting skills
Incident response
Problem-Solving
System Monitoring
Technical Expertise
Change
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a System Reliability & Support Lead is $85,000-$120,000 per year. However, this can vary depending on location, years of experience, and other factors. Some professionals in this role may earn significantly more, particularly those with extensive experience and in high-demand industries.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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