Lead Teller
Are you a driven and customer-focused individual with a passion for finance? Do you have experience in the banking industry and a desire to lead and mentor others? PNC Financial Services is seeking a dynamic and experienced Lead Teller to join our team. As the face of our company, you will have the opportunity to provide exceptional service to our clients while also supervising and guiding a team of tellers. If you possess strong communication skills, a detail-oriented mindset, and a proven track record of success in a similar role, we encourage you to apply for this exciting opportunity. Join our team and make a difference in the financial lives of our clients!
- Provide exceptional customer service to clients by addressing their financial needs and concerns.
- Supervise and mentor a team of tellers, ensuring they are meeting performance goals and providing excellent customer service.
- Serve as a role model for team members by demonstrating excellent product and industry knowledge.
- Train and onboard new tellers, ensuring they understand company policies and procedures.
- Monitor and review teller transactions to ensure accuracy and compliance with regulations.
- Handle escalated customer issues and provide resolutions in a timely and professional manner.
- Collaborate with other departments to identify and implement process improvements for more efficient operations.
- Maintain a thorough understanding of company products and services to effectively cross-sell to clients.
- Keep up-to-date with industry trends and changes in banking regulations.
- Create and maintain a positive and professional work environment for the team.
- Perform administrative tasks such as scheduling, performance evaluations, and handling payroll.
- Ensure all teller stations are properly stocked and equipped with necessary supplies.
- Adhere to all security and compliance protocols to protect company assets.
- Continuously strive to meet and exceed sales and customer service targets.
- Represent the company in a professional and positive manner at all times.
Experience In Banking And Cash Handling: A Lead Teller At Pnc Financial Services Should Have A Strong Background In Banking And Experience Handling Large Sums Of Money. This Includes Knowledge Of Banking Procedures, Regulations, And Security Measures.
Leadership And Supervisory Skills: As A Lead Teller, One Of The Main Responsibilities Is Managing And Supervising A Team Of Tellers. Therefore, Candidates Should Possess Strong Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance And Support, And Resolve Conflicts.
Customer Service Skills: Pnc Financial Services Places A Strong Emphasis On Providing Excellent Customer Service. Lead Tellers Should Have Exceptional Interpersonal Skills And The Ability To Handle Difficult Situations With Professionalism And Empathy.
Attention To Detail: Accuracy And Attention To Detail Are Critical In A Banking Environment. Lead Tellers Are Responsible For Reconciling Cash Drawers And Ensuring All Transactions Are Processed Correctly. Therefore, Candidates Should Have A Keen Eye For Detail And The Ability To Spot Errors Quickly.
Financial And Mathematical Proficiency: Lead Tellers Should Have A Strong Understanding Of Financial Concepts, Such As Balancing Accounts, Handling Deposits And Withdrawals, And Processing Loan Payments. They Should Also Be Proficient In Basic Math Skills To Perform These Tasks Accurately.
Risk Management
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Cash Handling
Sales Support
Team Leadership
Banking Knowledge
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Lead Teller in Cincinnati, OH, USA is $32,000-$42,000 per year. This range can vary depending on factors such as experience, location, and the specific company the Lead Teller is working for.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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