Lead Teller

Are you looking for a dynamic and challenging role in the banking industry? Look no further than PNC Financial Services, a leader in the financial services industry. We are currently seeking a motivated and experienced Lead Teller to join our team and help us deliver exceptional customer service. In this role, you will have the opportunity to showcase your leadership skills while providing efficient and accurate transactions for our valued customers. If you have a strong background in banking and a passion for delivering top-notch service, we want to hear from you!

1. Oversee daily operations of the teller line and ensure that all transactions are processed accurately and in a timely manner.
2. Train and mentor new tellers, providing guidance and support to ensure they are able to provide exceptional customer service.
3. Monitor teller performance and provide feedback and coaching as needed to maintain high levels of productivity and accuracy.
4. Handle complex customer inquiries and issues, providing prompt and effective resolution to ensure customer satisfaction.
5. Ensure compliance with all banking regulations and policies, including proper handling of cash and sensitive customer information.
6. Assist with scheduling and staffing of the teller line to ensure adequate coverage and efficient use of resources.
7. Identify opportunities to improve processes and procedures, and work with management to implement changes that will enhance efficiency and customer service.
8. Act as a role model for the teller team, promoting a positive and professional work environment.
9. Collaborate with other departments and teams within the organization to facilitate seamless customer service and problem-solving.
10. Stay up-to-date on industry trends and best practices, and share knowledge with team members to continuously improve performance.

According to JobzMall, the average salary range for a Lead Teller in Baltimore, MD, USA is between $37,000 and $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or financial institution the individual is working for. Additionally, location can also impact salary, as larger cities tend to have higher salaries due to the cost of living. It is important to note that these salary ranges are estimates and may not reflect the exact salary for every Lead Teller in Baltimore.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.