Lead Teller

Welcome to PNC Financial Services, where we believe in building strong relationships and providing exceptional financial services to our customers. We are currently seeking a highly skilled and motivated individual to join our team as a Lead Teller. In this role, you will not only provide excellent customer service, but also oversee and guide a team of tellers to ensure smooth and efficient operations. We are looking for someone who is organized, detail-oriented, and has strong leadership skills. If you are passionate about delivering top-notch service and have a thorough understanding of banking processes, we would love to hear from you. Join us at PNC and make a positive impact on our customers' financial journeys.

1. Oversee and guide a team of tellers to ensure smooth and efficient operations.
2. Provide exceptional customer service to all clients.
3. Demonstrate a thorough understanding of banking processes and procedures.
4. Maintain a high level of accuracy and attention to detail in all transactions.
5. Train and coach teller team members on customer service techniques and banking procedures.
6. Monitor and manage the teller team's performance to ensure targets and goals are met.
7. Handle and resolve customer complaints or issues effectively.
8. Ensure compliance with all banking regulations and policies.
9. Assist with cash management and balancing procedures.
10. Collaborate with other departments to improve overall customer experience.
11. Keep thorough and accurate records of all transactions and customer interactions.
12. Act as a role model and leader for the teller team, promoting a positive and professional work environment.
13. Identify areas for process improvement and implement solutions to increase efficiency.
14. Maintain a strong knowledge of PNC's products and services, and effectively communicate them to customers.
15. Continuously strive to meet and exceed customer satisfaction goals.

According to JobzMall, the average salary range for a Lead Teller in Cleveland, OH, USA is between $36,000 and $44,000 per year. This may vary depending on the specific job duties, years of experience, and the employer. Some employers may offer additional benefits, bonuses, and incentives that can also impact the overall salary.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.