Lead Teller
Are you looking for an exciting opportunity to advance your career in the financial services industry? PNC Financial Services is seeking a driven and experienced individual for the role of Lead Teller. As a Lead Teller, you will have the opportunity to lead a team, provide exceptional customer service, and support the daily operations of our branch. If you are a motivated individual with a strong background in banking and a passion for helping others, we want to hear from you!
- Lead and manage a team of tellers to ensure smooth and efficient operations of the branch.
- Provide exceptional customer service by addressing customer inquiries, concerns, and complaints.
- Train and mentor new tellers on bank policies, procedures, and customer service standards.
- Oversee cash handling procedures and ensure accuracy in all transactions.
- Monitor and maintain cash levels in the branch to meet customer demands.
- Identify and resolve any discrepancies in cash transactions.
- Assist in opening and closing procedures of the branch.
- Collaborate with other departments within the bank to ensure seamless operations.
- Stay up-to-date with industry trends and changes in banking regulations.
- Conduct performance evaluations and provide feedback to tellers.
- Create and implement strategies to increase branch productivity and profitability.
- Identify and report any potential security risks or fraudulent activities.
- Maintain a clean and organized work environment.
- Support branch manager in achieving branch goals and targets.
- Adhere to all bank policies and procedures to ensure compliance.
Strong Customer Service Skills: A Lead Teller Should Have Excellent Communication And Interpersonal Skills To Effectively Assist And Engage With Customers.
Cash Handling Experience: This Role Requires Extensive Knowledge And Experience With Handling Cash, Counting And Verifying Large Amounts Of Money Accurately.
Leadership Abilities: As A Lead Teller, One Must Be Able To Confidently Lead And Manage A Team Of Tellers, Delegate Tasks, And Ensure Efficient Operations Of The Teller Line.
Knowledge Of Banking Procedures And Regulations: The Ideal Candidate Should Possess A Thorough Understanding Of Banking Policies, Procedures, And Regulations To Ensure Compliance And Minimize Risks.
Attention To Detail: A Lead Teller Must Have A Keen Eye For Detail And Be Able To Identify Errors Or Discrepancies In Financial Transactions. This Also Includes Maintaining Accurate Records And Balancing Cash Drawers At The End Of Each Day.
Communication Skills
Time Management
Attention to detail
Organizational Skills
customer service
Cash Handling
Team Leadership
Fraud prevention
Problem-Solving
Banking Knowledge
Sales And Cross-Selling
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead Teller in Pittsburgh, PA, USA is between $28,000 and $36,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or financial institution the Lead Teller is employed by.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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