Investment Operations Product Support Specialist

Are you a detail-oriented individual with a passion for the financial industry? Are you looking for a challenging and rewarding career opportunity? Look no further! PNC Financial Services is seeking an experienced Investment Operations Product Support Specialist to join our team. In this role, you will use your knowledge of investment products and operations to provide exceptional support to our clients and internal teams. If you possess strong analytical skills, excellent communication abilities, and a desire to continually learn and grow, we want to hear from you! Read on for more details about this exciting opportunity.

1. Provide exceptional support to clients and internal teams by responding promptly and accurately to inquiries, issues, and requests related to investment products and operations.
2. Utilize knowledge of investment products and operations to troubleshoot and resolve complex issues, ensuring a high level of client satisfaction.
3. Continuously monitor and analyze investment operations processes to identify potential areas for improvement and implement solutions.
4. Collaborate with cross-functional teams to develop and implement new product offerings or enhancements to existing products.
5. Maintain up-to-date knowledge of industry trends, regulations, and best practices related to investment operations.
6. Develop and maintain strong working relationships with clients, internal teams, and external partners.
7. Serve as a subject matter expert and resource for colleagues, providing training and support as needed.
8. Act as a liaison between clients and various internal departments to ensure efficient and effective communication and resolution of issues.
9. Participate in projects and initiatives to improve processes, systems, and overall client experience.
10. Maintain accurate and detailed records of all client interactions and transactions, following company policies and procedures.
11. Meet or exceed performance metrics and goals related to client satisfaction, productivity, and quality.
12. Continuously seek opportunities for personal and professional growth through training, learning, and development.
13. Adhere to all regulatory and compliance requirements related to investment operations and client interactions.
14. Communicate effectively and professionally with all stakeholders, representing the company in a positive and knowledgeable manner.
15. Embrace and promote a culture of teamwork, collaboration, and continuous improvement within the team and across the organization.

According to JobzMall, the average salary range for a Investment Operations Product Support Specialist in Dallas, TX, USA is between $50,000-70,000 per year. This may vary depending on the specific company, years of experience, and other factors such as education and certifications.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.