Customer Service Representative
Welcome to PNC Financial Services! We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to provide exceptional service to our clients and play a crucial role in helping us achieve our goal of providing top-notch financial solutions to our customers. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products and services. We are looking for someone who is passionate about helping others, possesses excellent communication skills, and is able to thrive in a fast-paced and dynamic environment. If you are dedicated, friendly, and enjoy building strong relationships with customers, we would love to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Address customer inquiries and concerns promptly and accurately.
- Provide exceptional customer service by actively listening and understanding customer needs.
- Assist customers in navigating through our products and services.
- Resolve customer issues and complaints in a timely manner.
- Promote and cross-sell our products and services to customers.
- Maintain a comprehensive understanding of our products, services, and processes.
- Keep records of customer interactions and transactions.
- Collaborate with other team members to ensure a seamless customer experience.
- Stay updated on industry trends and developments to better assist customers.
- Adhere to company policies and procedures.
- Meet and exceed customer service goals and targets.
- Maintain a positive attitude and represent the company in a professional manner.
- Continuously strive to improve the customer experience.
- Attend training and development sessions to enhance job knowledge and skills.
Excellent Communication Skills: A Customer Service Representative At Pnc Financial Services Should Possess Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Strong Interpersonal Skills: This Role Requires The Ability To Build And Maintain Positive Relationships With Customers, Coworkers, And Other Stakeholders. A Customer Service Representative Should Be Able To Empathize, Listen Actively, And Resolve Conflicts Effectively.
Knowledge Of Banking And Financial Services: Candidates For This Role Should Have A Thorough Understanding Of Banking And Financial Services, Including Products, Services, And Industry Regulations. This Enables Them To Provide Accurate And Timely Information To Customers.
Problem-Solving And Critical Thinking Abilities: A Customer Service Representative Should Be Able To Analyze Complex Situations, Identify Issues, And Offer Creative Solutions To Meet Customer Needs. They Should Possess Strong Critical Thinking And Problem-Solving Skills To Handle Various Customer Inquiries And Complaints.
Multitasking And Time Management Skills: As A Customer Service Representative, One Should Be Able To Handle Multiple Tasks Simultaneously, Prioritize Tasks, And Manage Time Effectively. This Is Especially Important During Busy Periods When Dealing With A High Volume Of Customer Inquiries.
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
Active listening
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking
team
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in McLean, VA, USA is $31,000 to $43,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry. Some Customer Service Representatives in McLean may earn more than $43,000 per year, while others may earn less than $31,000 per year. It is important to research and compare salaries for similar positions in the local area to get a better understanding of the average pay for this role.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started