Customer Service Representative
At PNC Financial Services, we believe in providing exceptional service to our clients and creating meaningful relationships with our customers. We are currently seeking a dedicated and personable Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our clients, providing prompt and professional assistance with their banking needs. We are looking for individuals who are passionate about helping others, possess strong communication skills, and thrive in a fast-paced environment. If you are looking for a fulfilling career with a leading financial institution, we encourage you to apply for this exciting opportunity.
- Serve as the primary point of contact for clients, providing exceptional customer service and building strong relationships.
- Respond to client inquiries and requests in a timely and professional manner.
- Assist clients with a wide range of banking needs, including account inquiries, transactions, and product or service recommendations.
- Troubleshoot and resolve any issues or concerns raised by clients, escalating to management when necessary.
- Maintain a thorough understanding of all PNC products and services to effectively assist clients.
- Handle a high volume of client interactions in a fast-paced environment while maintaining a positive attitude.
- Utilize strong communication skills to effectively convey information to clients and colleagues.
- Adhere to all bank policies and procedures to ensure compliance and maintain confidentiality.
- Continuously strive to improve the overall customer experience and suggest process improvements when necessary.
- Participate in ongoing training and development to stay up-to-date on industry and product knowledge.
Excellent Communication Skills: A Customer Service Representative At Pnc Financial Services Must Possess Strong Verbal And Written Communication Skills In Order To Effectively Assist Customers Over The Phone, Email Or In Person.
Knowledge Of Banking Products And Services: A Thorough Understanding Of Pnc Financial Services' Products And Services Is Essential For A Customer Service Representative To Provide Accurate And Informative Support To Customers.
Strong Problem-Solving Abilities: As A Customer Service Representative, One Must Be Able To Quickly And Efficiently Identify And Resolve Customer Issues And Complaints, Often Under Pressure.
Empathy And Patience: The Ability To Understand And Empathize With Customers' Concerns And Frustrations Is Crucial For Maintaining A Positive And Helpful Attitude, Even In Difficult Situations.
Multitasking And Time Management Skills: A Successful Customer Service Representative At Pnc Financial Services Must Be Able To Handle Multiple Tasks At Once, Including Assisting Multiple Customers Simultaneously, While Still Providing Timely And Efficient Service.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
PAT
Active listening
Empathy
customer satisfaction
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Atlanta, GA, USA is between $29,000 to $41,000 per year. This range can vary depending on factors such as the specific company, years of experience, and job responsibilities.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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