Customer Service Representative

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Look no further, as PNC Financial Services is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering an exceptional level of service to our clients while building and maintaining strong relationships. We are looking for individuals who are dedicated, adaptable, and possess excellent communication skills. If you are driven to succeed and are committed to providing top-notch service, we would love to hear from you.

1. Provide exceptional customer service by addressing and resolving customer inquiries and concerns in a timely and professional manner.
2. Build and maintain strong relationships with clients through effective communication and problem-solving skills.
3. Adapt to a fast-paced and dynamic work environment and handle high volumes of customer interactions.
4. Demonstrate dedication to delivering top-notch service by consistently meeting or exceeding customer satisfaction goals.
5. Utilize various communication channels such as phone, email, and chat to assist customers with their inquiries.
6. Stay updated on company products, services, and policies to provide accurate and helpful information to customers.
7. Collaborate with other team members and departments to ensure a seamless customer experience.
8. Take ownership of customer issues and follow through to resolution, escalating complex cases to the appropriate parties when necessary.
9. Maintain accurate and detailed records of customer interactions and transactions.
10. Continuously strive to improve customer service skills and knowledge through training and development opportunities.

According to JobzMall, the average salary range for a Customer Service Representative in Jacksonville, FL, USA is between $26,000 and $36,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry. Some companies may offer higher salaries for more experienced or specialized customer service representatives. Additionally, factors such as bonuses, commissions, and benefits can also impact the overall salary for a customer service representative in Jacksonville, FL.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.