Customer Service Representative
At PNC Financial Services, we pride ourselves on providing exceptional customer service to our clients. As a Customer Service Representative, you will be at the forefront of this mission, serving as the main point of contact for our customers and helping them with their financial needs. We are looking for individuals who are passionate about delivering top-notch service, possess strong communication skills, and have a deep understanding of banking and financial products. Join our team and become a vital part of our commitment to providing exceptional service to our valued customers.
- Serve as the primary point of contact for customers, handling all inquiries and concerns with professionalism and efficiency.
- Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
- Utilize expert knowledge of banking and financial products to assist customers in making informed decisions.
- Build and maintain strong relationships with customers, promoting brand loyalty and trust.
- Collaborate with other team members to ensure a seamless and positive customer experience.
- Stay up-to-date on industry trends and changes in policies and procedures to effectively assist customers.
- Identify opportunities to upsell and cross-sell products to enhance the overall customer experience.
- Maintain accurate and detailed records of customer interactions and transactions.
- Act as a brand ambassador, representing the company's commitment to exceptional customer service.
- Continuously strive to improve and exceed customer service goals and metrics.
Excellent Communication Skills: A Customer Service Representative At Pnc Financial Services Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Problem-Solving Abilities: The Job Requires The Representative To Be Able To Think On Their Feet And Come Up With Creative Solutions To Resolve Customer Issues In A Timely Manner.
Customer Service Experience: Candidates Should Have Prior Experience In A Customer Service Role, Preferably In The Financial Services Industry. This Will Ensure They Have A Good Understanding Of Customer Needs And Expectations.
Knowledge Of Banking Products And Services: A Thorough Understanding Of Pnc's Products And Services Is Essential For A Customer Service Representative To Provide Accurate Information And Assistance To Customers.
Strong Computer Skills: The Job Involves Using Various Computer Systems And Software To Process Customer Transactions And Inquiries. Candidates Should Have Strong Computer Skills And Be Able To Learn New Systems Quickly.
Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Active listening
Empathy
Patience
Problem-Solving
Adaptability
team
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Moreno Valley, CA, USA is between $32,000 to $49,000 per year. This range may vary based on factors such as experience, skills, and the specific company or industry. Some companies may also offer additional benefits or bonuses, which could potentially increase the overall salary for this position.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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