Client Solution Specialist

Are you a skilled problem solver with a passion for providing exceptional customer service? Are you looking for a dynamic role in the finance industry? Look no further than PNC Financial Services! As a Client Solution Specialist, you will have the opportunity to use your critical thinking abilities and interpersonal skills to support our clients in achieving their financial goals. We are seeking candidates who are highly motivated, detail-oriented and possess strong communication skills. Join our team and be a part of a company that is committed to helping individuals and businesses achieve financial success.

1. Provide exceptional customer service by addressing client inquiries and concerns in a timely and professional manner.
2. Utilize critical thinking skills to analyze and troubleshoot complex customer issues.
3. Maintain a thorough understanding of PNC's financial products and services to effectively assist clients in achieving their financial goals.
4. Build and maintain strong relationships with clients by actively listening and understanding their needs.
5. Collaborate with other team members and departments to ensure a seamless customer experience.
6. Demonstrate a strong attention to detail when processing and reviewing customer transactions.
7. Continuously strive to improve customer satisfaction by identifying areas for improvement and implementing solutions.
8. Stay up-to-date on industry trends and changes in financial regulations to effectively support clients.
9. Communicate effectively and professionally with clients through various channels, including phone, email, and in-person.
10. Take ownership of client issues and follow through until resolution, ensuring a positive customer experience.
11. Meet and exceed individual and team performance metrics and goals.
12. Participate in ongoing training and development opportunities to enhance skills and knowledge.
13. Adhere to company policies and procedures to maintain a high level of professionalism and integrity.
14. Proactively identify and report any potential compliance or risk issues to management.
15. Contribute to a positive and collaborative team environment, promoting a culture of continuous improvement and excellence.

According to JobzMall, the average salary range for a Client Solution Specialist in Pittsburgh, PA, USA is between $40,000 and $60,000 per year. However, the exact salary may vary depending on factors such as experience, education, and the specific company or industry.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.