Client Service Associate

Welcome to PNC Financial Services, where we are dedicated to providing our clients with exceptional service and financial solutions. We are currently seeking a Client Service Associate to join our dynamic team. As a Client Service Associate, you will play a crucial role in building and maintaining strong relationships with our clients, while assisting them with their financial needs. We are looking for individuals who are passionate about customer service, have a strong attention to detail, and thrive in a fast-paced environment. If you possess these qualities and have a desire to grow within the financial industry, we encourage you to apply.

1. Greet and welcome clients to PNC Financial Services in a warm and professional manner.
2. Build and maintain strong relationships with clients by providing exceptional customer service.
3. Assist clients with their financial needs, including but not limited to account inquiries, transactions, and product recommendations.
4. Maintain a thorough understanding of PNC financial products and services to effectively assist clients.
5. Proactively identify opportunities to enhance the client's financial experience and make appropriate recommendations.
6. Handle client inquiries and concerns, resolving issues in a timely and efficient manner.
7. Utilize various computer programs and systems to accurately input and retrieve client information.
8. Maintain accurate and detailed client records and documentation.
9. Collaborate with team members and other departments to ensure a seamless client experience.
10. Adhere to all PNC policies and procedures, as well as industry regulations, to ensure compliance and mitigate risk.
11. Continuously strive to improve customer satisfaction and loyalty by actively seeking out and responding to client feedback.
12. Keep up-to-date on industry trends and changes in financial regulations to effectively assist clients.
13. Participate in training and development programs to enhance skills and knowledge.
14. Meet and exceed performance goals and targets set by management.
15. Demonstrate a strong work ethic and commitment to providing exceptional service.

According to JobzMall, the average salary range for a Client Service Associate in Baltimore, MD, USA is between $35,000 and $50,000 per year. This can vary depending on the specific company, level of experience, and job responsibilities.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.