Business Center Assistant Manager

Are you looking for a dynamic and challenging role in the financial services industry? PNC Financial Services is seeking a highly motivated and experienced Business Center Assistant Manager to join our team. As a leader in the banking and financial services sector, PNC is committed to providing exceptional service to our clients, and we need a driven individual to help us achieve our goals. In this role, you will have the opportunity to utilize your leadership skills and business acumen to support the daily operations of our business center. If you have a passion for customer service, strong communication skills, and a desire to excel in a fast-paced environment, we want to hear from you!

1. Manage the day-to-day operations of the business center, including overseeing staff schedules, handling customer inquiries, and ensuring smooth functioning of all operations.
2. Develop and implement strategies to improve customer service and satisfaction.
3. Train, coach, and mentor staff members to ensure they are equipped with the necessary skills to provide exceptional service to clients.
4. Monitor and analyze key performance indicators to identify areas for improvement and make recommendations for operational efficiencies.
5. Collaborate with other team members and departments to ensure a seamless customer experience.
6. Assist in the development and implementation of new processes and procedures to increase efficiency and productivity.
7. Maintain a high level of knowledge and understanding of the financial services industry, including products and services offered by PNC.
8. Handle escalated customer issues and complaints in a timely and professional manner.
9. Maintain accurate records of all transactions and activities within the business center.
10. Serve as a role model and leader for the team, promoting a positive and collaborative work environment.
11. Stay up-to-date on industry trends and advancements and make recommendations for incorporating new technology and practices into the business center.
12. Adhere to all company policies, procedures, and regulations to ensure compliance and mitigate risk.
13. Participate in meetings and training sessions to enhance skills and knowledge.
14. Assist with budget planning and management for the business center.
15. Perform any other duties or responsibilities as assigned by management.

According to JobzMall, the average salary range for a Business Center Assistant Manager in Chicago, IL, USA is between $36,000 to $60,000 per year. This range may vary depending on the specific company, location, and level of experience. Some factors that may affect salary include the size and success of the business center, the responsibilities of the assistant manager, and the industry in which the business center operates. Additionally, benefits and bonuses may also be included in the salary package.

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.