Business Analyst Senior - Dialer Administrator
Are you a highly skilled and experienced Business Analyst looking for a new challenge? Look no further! PNC Financial Services is seeking a Business Analyst Senior with expertise in Dialer Administration to join our dynamic team. As a leader in the financial services industry, PNC offers the opportunity to work on exciting and innovative projects while providing competitive benefits and a collaborative work environment. If you have a passion for data analysis, problem-solving, and a strong understanding of dialer systems, we want to hear from you! Join us in shaping the future of our organization and making a positive impact on our customers' experience.
- Develop and maintain a thorough understanding of PNC's dialer system and its capabilities.
- Utilize data analysis skills to identify areas of improvement and make recommendations for enhancing the dialer system.
- Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions.
- Lead the implementation and administration of dialer system changes, including testing and training.
- Monitor and analyze dialer system performance and make adjustments as needed to ensure optimal efficiency and effectiveness.
- Serve as a subject matter expert on dialer administration, providing guidance and support to other team members.
- Conduct research and stay up-to-date on industry trends and best practices related to dialer systems and administration.
- Communicate effectively with stakeholders at all levels of the organization to gather requirements, provide updates, and present findings and recommendations.
- Proactively identify and resolve any issues or challenges related to the dialer system.
- Act as a liaison between business users and technical teams to ensure smooth communication and understanding of requirements.
- Train and onboard new team members on dialer administration processes and procedures.
- Continuously seek opportunities to improve processes and procedures related to dialer administration.
- Collaborate with vendors and external partners as needed to support dialer system operations.
- Maintain accurate and organized documentation of dialer system processes, configurations, and changes.
- Stay organized and manage multiple projects simultaneously while meeting deadlines.
- Uphold the organization's values of integrity, excellence, teamwork, and customer focus in all aspects of the role.
Extensive Experience In Dialer Administration: A Business Analyst Senior - Dialer Administrator Should Have A Strong Background In Managing Dialer Systems, Including Configuration, Maintenance, And Optimization. This Includes Knowledge Of Various Dialer Platforms And Their Capabilities.
Proficiency In Data Analysis And Reporting: As A Business Analyst Senior, The Candidate Should Have A Deep Understanding Of Data Analysis Techniques And The Ability To Create Meaningful Reports And Dashboards. This Skill Is Essential For Monitoring Dialer Performance And Identifying Areas For Improvement.
Project Management Skills: The Role Of A Business Analyst Senior - Dialer Administrator May Involve Overseeing Multiple Projects Related To Dialer System Upgrades, Integrations, And Enhancements. The Ideal Candidate Should Have Strong Project Management Skills To Ensure Timely And Successful Completion Of These Projects.
Excellent Communication And Collaboration Skills: As A Senior Member Of The Team, The Dialer Administrator Will Be Responsible For Communicating With Various Stakeholders, Including Business Leaders, Technical Teams, And Vendors. Strong Communication And Collaboration Skills Are Essential To Effectively Convey Information And Collaborate On Solutions.
Knowledge Of Regulatory Compliance: The Financial Services Industry Is Heavily Regulated, And The Dialer System Must Comply With Various Laws And Regulations. A Business Analyst Senior - Dialer Administrator Should Possess A Thorough Understanding Of These Regulations, Such As Tcpa And Fdcpa, And Ensure The Dialer System Is In Compliance At All Times.
Process Improvement
Project Management
Data Analysis
Quality
Call Center Operations
Risk assessment
System configuration
Stakeholder management
Technical Troubleshooting
Reporting And Analytics
Dialer Administration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Business Analyst Senior - Dialer Administrator in Chicago, IL, USA is between $80,000 and $120,000 per year. This salary range may vary depending on the specific company, experience level, and other factors.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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