Business Analyst Senior- Dialer Administrator
Welcome to PNC Financial Services! We are seeking a highly skilled and experienced Business Analyst Senior with a specialization in Dialer Administration to join our dynamic team. As a Dialer Administrator, you will play a critical role in managing and optimizing our outbound dialing systems, ensuring efficient and effective communication with our clients. The ideal candidate will possess strong analytical skills, technical expertise, and a passion for driving business success. If you are a detail-oriented problem solver with a knack for data analysis and a strong understanding of dialer technology, we encourage you to apply for this exciting opportunity.
- Manage and optimize outbound dialing systems to ensure efficient and effective communication with clients.
- Utilize strong analytical skills to identify areas for improvement and implement solutions.
- Monitor and analyze dialer performance and make recommendations for system enhancements.
- Collaborate with cross-functional teams to gather requirements and develop strategies for improving dialer operations.
- Develop and maintain documentation of dialer processes and procedures.
- Troubleshoot any technical issues related to the dialer system and work towards timely resolutions.
- Analyze data and provide insights to drive business decisions and strategies.
- Stay updated on industry trends and best practices related to dialer technology.
- Train and mentor junior team members in dialer administration.
- Communicate with stakeholders and provide regular updates on dialer performance and improvements.
Strong Analytical And Problem-Solving Skills.
Bachelor's Degree In Business Administration, Information Technology, Or A Related Field.
Excellent Communication And Interpersonal Skills, With The Ability To Work Collaboratively With Cross-Functional Teams.
Minimum Of 5 Years Of Experience As A Business Analyst Or Dialer Administrator.
Advanced Knowledge Of Dialer Systems And Call Center Operations.
Financial Analysis
Process Improvement
Project Management
Data Analysis
Communication
Time Management
Reporting
Team Leadership
Risk assessment
Problem-Solving
Technical Proficiency
Decision-Making
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Business Analyst Senior- Dialer Administrator in Cleveland, OH, USA is between $83,000 and $97,000 per year. This may vary depending on the specific company, experience level, and skills of the individual.
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PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.
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