PNC Financial Services

Business Analyst Senior - Dialer Administrator

PNC Financial Services

Birmingham, AL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you an experienced Business Analyst with a strong background in dialer administration? Do you have a passion for optimizing processes and maximizing efficiency? If so, PNC Financial Services is seeking a talented individual like you to join our team as a Senior Business Analyst - Dialer Administrator. In this role, you will have the opportunity to utilize your expertise in dialer technology to drive business solutions and enhance our overall performance. We are looking for someone who is highly analytical, detail-oriented, and has a proven track record of success in managing and maintaining dialer systems. If you are a self-motivated problem solver with excellent communication skills and a drive for continuous improvement, we encourage you to apply for this exciting opportunity.

  1. Develop and implement strategies for optimizing dialer performance and increasing efficiency within the organization.
  2. Monitor and maintain all aspects of the dialer system, including configurations, settings, and integrations.
  3. Conduct regular audits of dialer processes and procedures to identify areas for improvement and make recommendations for changes.
  4. Collaborate with cross-functional teams to gather requirements and design solutions for dialer-related business needs.
  5. Act as the subject matter expert for all dialer-related inquiries, providing guidance and support to stakeholders across the organization.
  6. Analyze dialer data and produce reports to measure and track performance metrics, identifying trends and areas for improvement.
  7. Stay up-to-date on industry trends and best practices related to dialer technology and make recommendations for implementing new tools or processes.
  8. Troubleshoot and resolve any technical issues related to the dialer system, working closely with IT and other relevant teams.
  9. Develop and maintain documentation for all dialer processes and procedures, ensuring consistency and accuracy.
  10. Train and mentor junior staff members on dialer administration and best practices.
  11. Communicate effectively with stakeholders at all levels, including presenting findings and recommendations to senior management.
  12. Continuously identify opportunities for process improvements and implement solutions to enhance overall dialer performance.
  13. Collaborate with vendors and service providers to ensure the smooth operation of the dialer system.
  14. Adhere to company policies and procedures, as well as industry regulations, related to dialer administration.
  15. Act as a project manager for dialer-related initiatives, coordinating with various teams and ensuring timely and successful implementation.
Where is this job?
This job is located at Birmingham, AL, USA
Job Qualifications
  • Strong Analytical And Problem-Solving Skills.

  • Excellent Communication And Interpersonal Skills.

  • Bachelor's Degree In Business Administration, Computer Science, Or Related Field.

  • Minimum Of 5 Years Experience In Dialer Administration Or Related Role.

  • Proficiency In Dialer Systems Such As Noble, Aspect, Or Five9, As Well As Microsoft Office Suite.

Required Skills
  • Process Improvement

  • Strategic Planning

  • Communication Skills

  • Project Management

  • Vendor Management

  • Data Analysis

  • Budget management

  • Team Leadership

  • Risk assessment

  • Problem-Solving

  • performance tracking

  • Technical Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Business Analyst Senior - Dialer Administrator in Birmingham, AL, USA is $80,000 - $100,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer additional benefits and bonuses.

Additional Information
PNC Financial Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 1st, 2024
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
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About PNC Financial Services

PNC Financial Services Group, Inc. is an American bank holding company and financial services corporation based in Pittsburgh, Pennsylvania. Its banking subsidiary, PNC Bank, operates in 19 states and the District of Columbia with 2,459 branches and 9,051 ATMs.

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