Product Support Engineer, Clinical Integration & Insights

Are you a driven problem-solver with a passion for improving healthcare outcomes? Do you thrive in a fast-paced and dynamic environment? If so, Philips has an exciting opportunity for you as a Product Support Engineer, Clinical Integration & Insights. In this role, you will join a team dedicated to developing and supporting innovative solutions that help healthcare providers deliver better patient care. We are looking for a highly skilled and motivated individual with a strong technical background and a desire to make a positive impact in the healthcare industry. If you are ready to take on a challenging and rewarding role, we encourage you to apply for this position and join us in our mission to improve people's lives through meaningful innovation.

1. Develop and support innovative solutions to improve healthcare outcomes.
2. Collaborate with cross-functional teams to ensure successful product integration and implementation.
3. Troubleshoot and resolve technical issues related to product functionality.
4. Conduct in-depth research and analysis to identify root causes of problems and propose effective solutions.
5. Communicate effectively with internal and external stakeholders to gather requirements, provide updates, and address concerns.
6. Stay updated on industry trends and advancements in healthcare technology to continuously improve product offerings.
7. Train and support customers on the proper use and maintenance of the product.
8. Conduct product testing and validation to ensure quality and functionality.
9. Conduct regular product performance reviews and make recommendations for improvements.
10. Work closely with the product development team to provide technical input and feedback during the design and development process.
11. Participate in on-call rotations to provide after-hours support for critical issues.
12. Adhere to company standards and procedures for product development, quality control, and customer support.
13. Continuously strive to improve processes and procedures to enhance product performance and customer satisfaction.
14. Maintain accurate and detailed documentation of product support activities.
15. Represent the company and its products at industry events and conferences.
16. Adhere to strict confidentiality and data security protocols.
17. Provide excellent customer service and support to ensure a positive customer experience.
18. Collaborate with sales and marketing teams to provide technical expertise and support for product demonstrations and presentations.
19. Identify opportunities for product improvement and make recommendations for future developments.
20. Stay organized and manage time effectively to meet project deadlines and deliverables.

According to JobzMall, the average salary range for a Product Support Engineer, Clinical Integration & Insights in Cambridge, MA, USA is $85,000-$120,000 per year. However, this may vary depending on the specific company, years of experience, and other factors.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.