Order Management Specialist

At Philips, we are committed to improving people's lives through meaningful innovation. As an Order Management Specialist, you will play a vital role in ensuring the smooth and efficient processing of orders for our customers. This position requires a detail-oriented individual with strong organizational skills and a passion for delivering exceptional customer service. If you are looking for a dynamic and fast-paced environment where you can make a difference, we want to hear from you. Join our team and be a part of our mission to make the world healthier and more sustainable through innovative technology.

1. Process and manage incoming orders from customers in a timely and accurate manner.
2. Coordinate with various departments such as sales, logistics, and finance to ensure smooth order processing.
3. Communicate with customers to provide order updates and address any inquiries or concerns.
4. Maintain accurate records and documentation of all orders and related information.
5. Monitor order fulfillment and shipment to ensure on-time delivery.
6. Proactively identify and resolve any issues or discrepancies in orders.
7. Collaborate with the sales team to recommend and implement process improvements for better efficiency.
8. Stay updated on product knowledge and pricing to accurately process orders.
9. Ensure compliance with company policies and procedures in all order processing activities.
10. Provide exceptional customer service by addressing and resolving any customer complaints or issues.
11. Work closely with the finance team to ensure accurate billing and invoicing for orders.
12. Assist in inventory management and stock allocation for orders.
13. Generate reports and analyze data to identify trends and improve order management processes.
14. Continuously strive to meet and exceed set targets and goals for order processing and customer satisfaction.
15. Contribute to a positive and cooperative work environment by actively participating in team meetings and training sessions.

According to JobzMall, the average salary range for a Order Management Specialist in Nashville, TN, USA is $46,000 to $60,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Additional factors such as bonuses, benefits, and commission may also impact the overall salary for this role.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.