Welcome to Philips, where we are dedicated to improving lives through meaningful innovation. We are currently seeking a dynamic and experienced Order Fulfillment Subject Matter Expert (SME) to join our team. As an SME, you will play a crucial role in ensuring efficient and accurate fulfillment of customer orders, while providing expert guidance and support to our team. If you have a strong background in supply chain management and a passion for driving process improvements, we want to hear from you. Join us in our mission to make the world healthier and more sustainable through innovation in healthcare technology.
- Oversee the entire order fulfillment process, from receiving orders to final delivery, ensuring accuracy and efficiency at every step.
- Serve as the subject matter expert on order fulfillment processes, systems, and best practices, providing guidance and support to team members.
- Monitor and analyze order fulfillment metrics to identify areas for improvement and implement process enhancements.
- Collaborate with cross-functional teams, including sales, customer service, and logistics, to ensure seamless order fulfillment and customer satisfaction.
- Proactively identify and resolve any issues or delays in the order fulfillment process to ensure on-time delivery.
- Develop and maintain strong relationships with suppliers, ensuring timely and accurate delivery of materials and products.
- Train and mentor team members on order fulfillment processes and systems to continuously improve their skills and knowledge.
- Stay updated on industry trends and advancements in supply chain management to identify opportunities for innovation and improvement in the order fulfillment process.
- Ensure compliance with all relevant regulations and policies related to order fulfillment, including data privacy and security.
- Communicate effectively with internal and external stakeholders, providing timely updates and addressing any concerns related to order fulfillment.
Bachelor's Degree In Business Administration, Supply Chain Management, Or A Related Field.
Minimum Of 5 Years Of Experience In Order Fulfillment, Preferably In A Leadership Or Subject Matter Expert Role.
Extensive Knowledge Of Supply Chain Processes, Including Order Management, Inventory Control, And Logistics.
Strong Analytical And Problem-Solving Skills, With A Focus On Continuous Improvement And Efficiency.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate Effectively With Cross-Functional Teams And External Stakeholders.
Project Management
Inventory Management
Procurement
Data Analysis
Logistics
customer service
Supply Chain
Quality Control
ERP systems
Order Processing
Team Leadership
Process optimization
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Order Fulfillment SME in Nashville, TN, USA is $45,000 - $70,000 per year. This can vary depending on the specific company, industry, and level of experience. Some companies may offer additional benefits such as bonuses, commissions, and stock options.
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Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

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