Philips

Inside Sales & Phone Order Desk Representative

Philips

Nashville, TN, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of Philips, a leading global brand known for its innovative healthcare and technology solutions. We are currently seeking a passionate and results-driven Inside Sales & Phone Order Desk Representative to join our dynamic team. In this role, you will be responsible for driving sales and revenue through effective phone-based interactions with customers. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and building long-lasting relationships. We are looking for candidates who possess excellent communication skills, a customer-centric mindset, and a strong sales acumen. If you are a self-motivated individual with a passion for sales, we would love to hear from you!

  1. Conduct phone-based sales activities to increase revenue and meet sales targets.
  2. Serve as the first point of contact for customers, providing a positive and professional experience.
  3. Build and maintain strong relationships with customers through effective communication and follow-up.
  4. Understand and effectively communicate the features and benefits of Philips products and services to potential customers.
  5. Identify and pursue new sales opportunities through inbound and outbound calls.
  6. Proactively identify and address customer needs and concerns to ensure customer satisfaction.
  7. Collaborate with team members and other departments to ensure a seamless customer experience.
  8. Maintain accurate and up-to-date customer records and sales activity in the company's CRM system.
  9. Continuously stay up-to-date on industry trends, product knowledge, and sales techniques.
  10. Meet or exceed established sales goals and performance metrics.
  11. Provide timely and accurate reports on sales activities and customer feedback.
  12. Keep track of inventory and assist with processing phone orders.
  13. Handle customer inquiries, complaints, and returns in a timely and professional manner.
  14. Participate in sales training and development programs to enhance skills and knowledge.
  15. Represent Philips in a positive and professional manner at all times.
Where is this job?
This job is located at Nashville, TN, USA
Job Qualifications
  • Excellent Communication Skills: A Successful Inside Sales & Phone Order Desk Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Customers And Internal Teams.

  • Sales Experience: Previous Experience In Sales, Either In A Retail Or B2B Setting, Is Highly Desired For This Role. Candidates Should Understand The Sales Process And Have A Proven Track Record Of Meeting And Exceeding Sales Targets.

  • Customer Service Mindset: The Ability To Provide Exceptional Customer Service Is Crucial For This Role. Candidates Should Be Able To Handle Customer Inquiries, Complaints, And Orders With A Positive And Solution-Focused Approach.

  • Product Knowledge: Familiarity With Philips Products And Services Is Preferred, But Not Required. Candidates Should Have A Willingness To Learn About The Company's Offerings And Be Able To Effectively Communicate The Features And Benefits To Customers.

  • Organizational Skills: Inside Sales & Phone Order Desk Representatives Are Often Responsible For Managing Multiple Customer Accounts And Orders. Strong Organizational Skills And Attention To Detail Are Essential For Keeping Track Of Orders, Shipments, And Customer Information.

Required Skills
  • Communication Skills

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • Negotiation

  • customer service

  • Computer proficiency

  • Problem-Solving

  • Phone Etiquette

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Stress Management

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Inside Sales & Phone Order Desk Representative in Nashville, TN, USA is between $35,000 and $55,000 per year. However, this can vary depending on factors such as experience, education, and the specific company and industry the representative is working in. Some companies may also offer additional benefits and bonuses, which can affect the overall salary range. It is best to research the specific company and job requirements for a more accurate salary estimate.

Additional Information
Philips is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 1st, 2024
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About Philips

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.

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