Field Service Engineer - Image Guided Therapy
Are you a skilled engineer with a passion for technology and a desire to make a difference in the healthcare industry? Look no further! Philips is seeking a highly motivated and experienced Field Service Engineer to join our Image Guided Therapy team. In this role, you will have the opportunity to work with cutting-edge equipment and help improve patient outcomes through innovative technology. If you are a driven individual with a strong technical background and a customer-focused mindset, we want to hear from you! Read on to learn more about this exciting opportunity.
- Install and maintain cutting-edge medical equipment, specifically in the field of Image Guided Therapy.
- Troubleshoot and diagnose technical issues with equipment, providing efficient and effective solutions.
- Conduct regular maintenance and calibration of equipment to ensure optimal performance and accuracy.
- Provide on-site support to healthcare facilities, including hospitals and clinics, to ensure proper installation and functioning of equipment.
- Collaborate with cross-functional teams to develop and implement new technologies and features for our equipment.
- Train and educate healthcare professionals on the proper use and maintenance of our equipment.
- Identify and report any potential safety hazards or issues with equipment.
- Keep accurate records of service visits, equipment status, and customer interactions.
- Stay up-to-date with industry trends and advancements in technology to continuously improve skills and knowledge.
- Travel to different locations as needed to perform service calls and support customers.
- Maintain a strong focus on customer satisfaction, responding promptly and professionally to customer inquiries and concerns.
- Adhere to all company policies and procedures, including safety protocols and compliance regulations.
- Proactively communicate with internal teams and management to provide updates on service activities and customer feedback.
- Continuously seek opportunities to improve processes and procedures to enhance efficiency and customer satisfaction.
- Represent the company and its values in a professional and positive manner at all times.
Technical Expertise: A Strong Understanding Of Medical Imaging Technology, Including X-Ray, Mri, And Ultrasound, Is Critical For A Field Service Engineer In Image Guided Therapy. This Includes Knowledge Of Hardware And Software Systems, As Well As Troubleshooting And Repair Skills.
Clinical Experience: Candidates For This Role Should Have Experience Working In A Clinical Setting, Preferably In Radiology Or Interventional Cardiology. This Will Ensure They Have A Thorough Understanding Of How The Technology Is Used And The Challenges That Arise In Real-World Scenarios.
Communication Skills: Field Service Engineers Must Have Excellent Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders. This Includes The Ability To Explain Complex Technical Concepts In A Clear And Concise Manner.
Problem-Solving Abilities: As A Field Service Engineer, You Will Be Responsible For Diagnosing And Resolving Technical Issues In A Timely Manner. This Requires Strong Problem-Solving Skills, As Well As The Ability To Think Critically And Creatively To Find Solutions.
Customer Service Orientation: The Role Of A Field Service Engineer Is To Ensure That Customers Are Satisfied With The Performance Of Their Equipment. This Requires A Strong Customer Service Orientation, Including The Ability To Build And Maintain Relationships, Manage Expectations, And Handle Difficult Situations With Professionalism And Empathy.
Communication Skills
Time Management
customer service
equipment maintenance
Team collaboration
Problem-Solving
Diagnostic Testing
Software Installation
Technical Troubleshooting
Attention
Training And Education
System Calibration
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Engineer - Image Guided Therapy in Houston, TX, USA is between $98,000 and $125,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company hiring for the position.
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Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.
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