Customer Service Agent

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, then we have the perfect opportunity for you! At Philips, we are seeking a dedicated and enthusiastic Customer Service Agent to join our team. In this role, you will have the opportunity to make a positive impact on our customers by providing top-notch service and support. As a Customer Service Agent at Philips, you will be an integral part of our mission to improve the lives of individuals through innovative technology and solutions. If you are a team player with excellent communication skills and a desire to continuously learn and grow, we want to hear from you!

1. Provide exceptional customer service and support to all customers.
2. Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat.
3. Resolve customer issues and complaints in a timely and satisfactory manner.
4. Maintain a thorough understanding of Philips products and services to accurately assist customers.
5. Collaborate with other team members to ensure a seamless customer experience.
6. Keep accurate records of customer interactions and transactions.
7. Continuously seek ways to improve the customer experience.
8. Stay up-to-date with company policies, procedures, and product updates to provide accurate information to customers.
9. Proactively identify and escalate customer issues to appropriate channels.
10. Maintain a positive and professional attitude when interacting with customers.
11. Meet and exceed individual and team performance goals.
12. Participate in training and development opportunities to improve customer service skills and knowledge.
13. Communicate effectively and efficiently with customers from diverse backgrounds.
14. Adhere to all company and industry regulations and standards.
15. Continuously strive to represent Philips in a positive and professional manner.

According to JobzMall, the average salary range for a Customer Service Agent in Nashville, TN, USA is between $29,000 and $45,000 per year. Salaries may vary depending on the industry, company size, and level of experience. Some companies may also offer additional benefits such as bonuses, commissions, and health insurance.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.