Complaint Handling and Vigilance Reporting Expert

Are you a proactive and empathetic individual with a passion for customer satisfaction? Do you have a keen eye for detail and a strong understanding of regulatory compliance? If so, we have an exciting opportunity for you to join our team at Philips as a Complaint Handling and Vigilance Reporting Expert.In this role, you will be responsible for managing and resolving customer complaints, ensuring they are handled in a timely and effective manner. You will also be responsible for reporting any product safety issues or incidents to the relevant regulatory authorities.To be successful in this role, you should have a degree in a relevant field and at least 3 years of experience in a similar role. You should also have excellent communication skills, both written and verbal, and be able to work collaboratively with cross-functional teams.If you are a problem-solver with a customer-centric mindset and a strong understanding of regulatory requirements, we encourage you to apply for this role and be a part of our mission to improve people's lives through meaningful innovation at Philips.

1. Manage and resolve customer complaints in a timely and effective manner.
2. Ensure all complaints are handled in accordance with company policies and procedures.
3. Maintain a high level of customer satisfaction by providing empathetic and proactive support.
4. Report any product safety issues or incidents to the relevant regulatory authorities.
5. Monitor and track complaint trends to identify areas for improvement.
6. Collaborate with cross-functional teams to address and resolve customer complaints.
7. Stay updated on industry regulations and compliance requirements.
8. Conduct thorough investigations into customer complaints, gather necessary information and documentation.
9. Maintain accurate and detailed records of all complaint handling activities.
10. Communicate effectively with customers, internal teams, and regulatory authorities.
11. Provide guidance and support to junior team members.
12. Participate in training and development programs to enhance skills and knowledge.
13. Adhere to strict confidentiality and data protection policies.
14. Represent the company in a professional and ethical manner.
15. Continuously strive to improve processes and procedures for complaint handling and vigilance reporting.

According to JobzMall, the average salary range for a Complaint Handling and Vigilance Reporting Expert in Cambridge, MA, USA is $68,000-$85,000 per year. This may vary depending on the specific company, years of experience, and additional skills and qualifications.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.