Bilingual Customer Service Agent

At Philips, we strive to make a meaningful difference in people's lives through our innovative healthcare technology and solutions. As a Bilingual Customer Service Agent, you will play a crucial role in delivering exceptional customer experiences and providing support to our diverse consumer base. We are searching for driven individuals who are fluent in both English and Spanish, possess excellent communication skills, and have a passion for helping others. If you are looking for a fulfilling career with a company that values diversity, collaboration, and customer satisfaction, then we invite you to join our team at Philips.

1. Provide exceptional customer service to Philips' diverse consumer base, ensuring that all inquiries and concerns are addressed promptly and efficiently.
2. Serve as the primary point of contact for customers, actively listening to their needs and providing accurate and helpful information.
3. Utilize fluency in both English and Spanish to effectively communicate with customers and colleagues.
4. Maintain a professional and empathetic demeanor at all times, representing the Philips brand and values.
5. Utilize company resources and systems to resolve customer issues and document interactions.
6. Collaborate with internal teams, such as sales and technical support, to ensure a seamless customer experience.
7. Continuously strive to improve customer satisfaction by identifying and addressing areas for improvement.
8. Keep up-to-date with product knowledge, policies, and procedures to accurately assist customers.
9. Meet or exceed performance targets, such as response times and customer satisfaction ratings.
10. Act as an ambassador for diversity and inclusion within the workplace, promoting a welcoming and inclusive environment for all customers and colleagues.
11. Participate in ongoing training and development opportunities to enhance skills and knowledge.
12. Adhere to all company policies and procedures, including data protection and privacy regulations.
13. Proactively identify and report any potential issues or concerns to management.
14. Maintain a positive and professional attitude, contributing to a supportive and collaborative team environment.
15. Represent the company's values and mission, striving to make a meaningful difference in people's lives through exceptional customer service.

According to JobzMall, the average salary range for a Bilingual Customer Service Agent in Nashville, TN, USA is between $32,000 and $40,000 per year. This range can vary depending on factors such as experience, qualifications, and the specific company or industry the agent is working for. Additionally, some companies may offer bonuses or additional benefits that could affect the overall salary range for this position.

Royal Philips is a health technology company focused on improving people's health and enabling better outcomes across the health continuum from healthy living and prevention, to diagnosis, treatment and home care. Philips leverages advanced technology and deep clinical and consumer insights to deliver integrated solutions. The company is a leader in diagnostic imaging, image-guided therapy, patient monitoring and health informatics, as well as in consumer health and home care.