Philip Morris International

Leader of NPS and Community KZ&CAS

Philip Morris International
Almaty, Kazakhstan
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a dynamic and innovative leader with a strong passion for customer satisfaction and community engagement? Do you thrive in a fast-paced, global environment and have a proven track record of driving successful initiatives? If so, we have an exciting opportunity for you to join our team at Philip Morris International as the Leader of NPS and Community KZ&CAS. In this role, you will be responsible for developing and implementing strategies to enhance our Net Promoter Score (NPS) and build strong relationships with our customers and communities. We are looking for a highly motivated individual with excellent communication skills and a deep understanding of customer experience and community dynamics. If you are ready to make a positive impact and drive meaningful change, we encourage you to apply for this position.

  1. Develop and implement strategies to improve the company's Net Promoter Score (NPS) and drive customer satisfaction.
  2. Build and maintain strong relationships with customers and communities to enhance brand loyalty and reputation.
  3. Monitor and analyze customer feedback and data to identify areas for improvement and implement action plans.
  4. Collaborate with cross-functional teams to ensure alignment and execution of NPS initiatives.
  5. Stay updated on industry trends and best practices in customer experience and community engagement.
  6. Lead and motivate a team to achieve NPS and community engagement goals.
  7. Develop and manage budgets for NPS and community initiatives.
  8. Communicate NPS and community engagement goals and progress to senior leadership.
  9. Foster a culture of customer-centricity and community involvement within the organization.
  10. Ensure compliance with all relevant regulations and guidelines related to customer experience and community engagement.
Where is this job?
This job is located at Almaty, Kazakhstan
Job Qualifications

  • Strong Leadership Skills: A Leader Of Nps And Community Kz&Cas At Philip Morris International Should Possess Exceptional Leadership Skills, With The Ability To Inspire And Motivate A Team To Achieve Common Goals.

  • In-Depth Knowledge Of Nps And Community Kz&Cas: The Ideal Candidate Should Have A Thorough Understanding Of The Principles And Best Practices Of Nps (Net Promoter Score) And Community Kz&Cas (Knowledge, Attitude, And Community Acceptance Sustainability) To Effectively Implement Strategies And Drive Results.

  • Experience In Project Management: This Role Requires The Ability To Manage Multiple Projects Simultaneously, Set Priorities, And Meet Tight Deadlines. A Strong Project Management Background Is Essential For The Success Of This Position.

  • Excellent Communication Skills: As A Leader, Effective Communication Is Crucial In Ensuring The Smooth Operation Of Nps And Community Kz&Cas Initiatives. The Candidate Should Possess Excellent Communication Skills, Both Written And Verbal, To Effectively Convey Ideas And Information To Team Members And Stakeholders.

  • Strategic Thinking And Problem-Solving Abilities: The Leader Of Nps And Community Kz&Cas Should Be A Strategic Thinker With The Ability To Identify Potential Issues, Develop Solutions, And Make Data-Driven Decisions To Drive Continuous Improvement And Achieve Desired Results.

Required Skills

  • Strategic Planning

  • Project Management

  • Communication

  • Relationship Management

  • Team Building

  • Collaboration

  • Resource management

  • Problem-Solving

  • Adaptability

  • Decision-Making

  • Innovation

  • Cross-Cultural Competency

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Leader of NPS and Community KZ&CAS in Almaty, Kazakhstan is between 600,000 and 1,200,000 KZT per month. This equates to approximately $1,400 to $2,800 USD per month. However, salaries can vary significantly depending on factors such as the specific company, industry, experience level, and individual negotiation.

Additional Information
Philip Morris International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesKazakh
Job PostedFebruary 27th, 2025
Apply BeforeJune 9th, 2026
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About Philip Morris International

Philip Morris International Inc. is a Swiss-domiciled multinational cigarette and tobacco manufacturing company, with products sold in over 180 countries.

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