Customer Service Associate

Welcome to PGIM Real Estate, one of the leading global real estate investment managers. We are currently seeking a dedicated and personable Customer Service Associate to join our team. As a Customer Service Associate, you will play a vital role in providing exceptional service to our clients and ensuring their satisfaction with our products and services. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch customer support. If you are a motivated team player with a customer-centric mindset, we encourage you to apply for this exciting opportunity.

1. Greet and welcome clients and visitors in a warm and professional manner.
2. Act as the primary point of contact for clients and provide them with timely and accurate information about our products and services.
3. Respond to client inquiries, concerns, and complaints in a timely and efficient manner.
4. Maintain a positive and empathetic attitude towards clients, ensuring their needs are met and their concerns are addressed.
5. Build and maintain strong relationships with clients, ensuring their ongoing satisfaction with our products and services.
6. Collaborate with other team members to resolve complex client issues and provide effective solutions.
7. Maintain accurate and up-to-date client records and documentation.
8. Proactively identify and escalate any potential issues or concerns to management.
9. Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate.
10. Continuously strive to improve the customer experience by identifying process improvement opportunities.
11. Keep up-to-date with product knowledge and industry trends to better assist clients.
12. Maintain a professional and positive work environment, adhering to company policies and procedures.
13. Participate in training and development opportunities to enhance customer service skills.
14. Assist with special projects and tasks as assigned by management.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Customer Service Associate in Newark, NJ, USA is between $32,000 and $46,000 per year. This can vary depending on factors such as the specific company, experience level, and additional skills and qualifications.

Providing investors and borrowers access to a range of real estate, agriculture, impact and private equity solutions across the risk-return spectrum. (PGIM), formerly Prudential Investment Management, is the asset management arm of American life insurance company Prudential Financial. Formerly. Prudential Investment Management.