Pfizer

CRM Platforms Operational Effectiveness Lead

Pfizer
Cambridge, MA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you looking for a role where you can make a meaningful impact on improving operational effectiveness? Do you have a strong background in CRM platforms and a passion for finding innovative solutions? Look no further than Pfizer, a global leader in the pharmaceutical industry. We are seeking a highly skilled and driven individual to join our team as the CRM Platforms Operational Effectiveness Lead. In this role, you will have the opportunity to shape the future of our CRM platforms and drive efficiencies across the organization. If you have a strategic mindset, excellent communication skills, and experience with CRM platforms, we want to hear from you!

  1. Lead the operational effectiveness of Pfizer's CRM platforms by identifying areas for improvement and implementing innovative solutions.
  2. Collaborate with cross-functional teams to understand business needs and translate them into system requirements for CRM platforms.
  3. Design and implement processes and procedures to optimize the use of CRM platforms and drive efficiencies across the organization.
  4. Monitor and analyze the performance of CRM platforms to identify areas for improvement and make data-driven recommendations.
  5. Develop and maintain relationships with key stakeholders to ensure alignment and effective utilization of CRM platforms.
  6. Stay informed about industry trends and advancements in CRM technology to continuously improve Pfizer's CRM platforms.
  7. Provide training and support to end-users to ensure proper utilization of CRM platforms and promote adoption.
  8. Act as a subject matter expert for CRM platforms and provide guidance and support to other teams within the organization.
  9. Ensure compliance with data privacy regulations and internal policies related to CRM platforms.
  10. Contribute to the development of long-term strategies for CRM platforms and participate in strategic planning meetings.
Where is this job?
This job is located at Cambridge, MA, USA
Job Qualifications

  • In-Depth Knowledge Of Crm Platforms: The Ideal Candidate For This Role Should Possess A Thorough Understanding Of Various Crm Platforms, Especially Those Used In The Pharmaceutical Industry. This Includes Experience With Platforms Such As Salesforce, Veeva, And Iqvia.

  • Project Management Skills: As A Crm Platforms Operational Effectiveness Lead, The Individual Will Be Responsible For Managing Projects Related To The Implementation And Optimization Of Crm Platforms. Therefore, The Candidate Should Have Strong Project Management Skills And Be Able To Effectively Plan, Execute, And Monitor Projects To Ensure Timely And Successful Delivery.

  • Data Analysis And Reporting Skills: This Role Requires The Ability To Analyze Data From Crm Platforms And Generate Meaningful Insights To Drive Operational Effectiveness. The Candidate Should Be Proficient In Data Analysis Tools And Have Experience With Reporting And Dashboard Creation.

  • Pharmaceutical Industry Experience: Pfizer Is A Leading Pharmaceutical Company, And Experience Working In The Industry Is Highly Desirable For This Role. A Candidate With Prior Experience In A Similar Role In The Pharmaceutical Industry Will Have A Better Understanding Of The Unique Challenges And Requirements Of Implementing And Managing Crm Platforms In This Industry.

  • Strong Communication And Interpersonal Skills: As A Lead, The Candidate Will Be Required To Work With Cross-Functional Teams, External Vendors, And Senior Stakeholders. Strong Communication And Interpersonal Skills Are Essential To Effectively Collaborate With Others And Drive Alignment Towards Common Goals And Objectives.

Required Skills

  • Quality Assurance

  • Change Management

  • Process Improvement

  • Communication Skills

  • Project Management

  • Vendor Management

  • Data Management

  • Team Leadership

  • Performance analysis

  • Technical Expertise

  • User Training

  • Crm Strategy

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a CRM Platforms Operational Effectiveness Lead in Cambridge, MA, USA is $119,000-$151,000 per year. This may vary depending on the company, experience level, and specific job responsibilities.

Additional Information
Pfizer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedDecember 14th, 2023
Apply BeforeMay 10th, 2026
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About Pfizer

Pfizer Inc. is an American multinational pharmaceutical corporation headquartered in New York City, with its research headquarters in Groton, Connecticut. It is one of the world's largest pharmaceutical companies.

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