Pfizer

Advanced Customer Channel Lead

Pfizer

New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly skilled and motivated individual with a passion for enhancing customer experience and driving business growth? Look no further! Pfizer is seeking an Advanced Customer Channel Lead to join our dynamic team. In this role, you will lead the development and execution of marketing strategies to drive success across multiple customer channels. We are looking for someone with a strong background in customer engagement and a deep understanding of the healthcare industry. If you have a proven track record of delivering exceptional results and the ability to think strategically, we want to hear from you!

  1. Develop and implement effective marketing strategies to drive business growth across multiple customer channels.
  2. Lead the planning and execution of customer engagement initiatives to enhance the overall customer experience.
  3. Collaborate with cross-functional teams to identify and prioritize key customer segments and develop targeted campaigns to engage them.
  4. Utilize market insights and data analysis to identify emerging trends and opportunities for growth within the healthcare industry.
  5. Build and maintain strong relationships with key stakeholders, including customers, internal teams, and external partners.
  6. Monitor and report on key performance metrics to track the success of customer channel initiatives and make data-driven recommendations for improvement.
  7. Stay up-to-date with industry developments and best practices to continuously improve and innovate customer channel strategies.
  8. Lead and mentor a team of customer channel specialists to ensure alignment and consistency in marketing efforts.
  9. Collaborate with sales teams to align customer channel strategies with overall business goals and objectives.
  10. Represent the company at industry events and conferences, showcasing our customer engagement initiatives and building brand awareness.
  11. Continuously evaluate and improve processes to streamline customer channel activities and increase efficiency.
  12. Act as a champion for customer-centric practices within the organization, advocating for the needs and wants of our customers.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications
  • Bachelor's Or Master's Degree In Business Administration, Marketing, Or A Related Field.

  • Minimum Of 5 Years Of Experience In Customer Channel Management Or Sales Within The Pharmaceutical Industry.

  • In-Depth Knowledge Of Customer Channel Trends And Best Practices, With A Strong Understanding Of Healthcare Market Dynamics.

  • Proven Track Record Of Successfully Leading Cross-Functional Teams And Driving Results In A Matrix Organization.

  • Excellent Communication, Negotiation, And Relationship-Building Skills, With The Ability To Effectively Collaborate With Internal And External Stakeholders At All Levels.

Required Skills
  • Strategic Planning

  • Project Management

  • Data Analysis

  • Market Research

  • Team Management

  • Relationship Building

  • Brand management

  • Product Launch

  • Customer engagement

  • Cross-Functional Collaboration

  • Multi-Channel Marketing

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Advanced Customer Channel Lead in New York, NY, USA is $91,000 - $118,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual.

Additional Information
Pfizer is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2024
Apply BeforeJune 9th, 2026
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About Pfizer

Pfizer Inc. is an American multinational pharmaceutical corporation headquartered in New York City, with its research headquarters in Groton, Connecticut. It is one of the world's largest pharmaceutical companies.

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