Service Design Manager

PepsiCo is looking for an experienced and creative Service Design Manager to join our team and help us create innovative service experiences that drive customer satisfaction. In this exciting role, you will develop and execute strategies for the design, development, and implementation of services that meet customer needs and enable our business to reach its goals.We are looking for a self-starter with a passion for service design and a knack for developing creative solutions. To be successful in this role, you should have strong problem-solving skills and be able to work independently as well as collaborate effectively with internal and external stakeholders.The ideal candidate will have a Bachelor’s degree in a relevant field, such as service design, UX design, product design, or business administration, and at least 5 years of experience in a service design role. You should also have an understanding of customer experience strategies, service design methodologies, and the ability to develop and implement service design projects.If you’re a service design expert who is looking for an opportunity to make a real difference, this might be the perfect role for you.

Responsibilities:

1. Develop and execute strategies for the design, development, and implementation of services that meet customer needs and enable our business to reach its goals.
2. Coordinate and collaborate effectively with internal and external stakeholders to ensure successful service design projects.
3. Utilize customer experience strategies and service design methodologies to create innovative service experiences.
4. Establish and maintain strong relationships with customers to ensure satisfaction.
5. Monitor customer feedback and develop solutions to improve the customer experience.
6. Analyze customer data and trends to develop strategies for optimizing services.
7. Manage the product life cycle from concept to delivery.
8. Develop and manage project budgets and timelines.
9. Research and identify new service design opportunities.
10. Lead and mentor team members.

According to JobzMall, the average salary range for a Service Design Manager in Plano, TX, USA is around $87,844 - $144,735 per year. This range depends on factors such as education level, years of experience, and other qualifications the individual may possess. The exact salary will vary based on an individual’s qualifications and experience.

PepsiCo, Inc. engages in the manufacturing, marketing, distribution, and sale of beverages, foods, and snacks. It is a food and beverage company with a complementary portfolio of brands, including Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. It operates through the following segments: Frito-Lay North America; Quaker Foods North America; North America Beverages; Latin America; Europe Sub-Saharan Africa; and Asia, Middle East, and North Africa.