Senior Product Manager, Member Care & Support

New York, NY, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

We are looking for a Senior Product Manager of Member Care & Support to join our team at Peloton. In this role, you will be a key member of our product team, driving the vision and strategy for Peloton’s Member Care & Support portfolio. You will be responsible for ensuring that our members have a seamless, differentiated experience when interacting with our support team.To be successful in this role, you must have a passion for delivering exceptional customer service and a track record of creating and launching innovative products. You must also have strong problem-solving skills, excellent communication and organization skills, and the ability to lead cross-functional teams. In addition, you should be comfortable working in a fast-paced environment with a customer-centric mindset. If this sounds like the perfect fit for you, we’d love to hear from you!

Where is this job?

This job is located at New York, NY, USA

Job Qualifications

Excellent Communication Skills
Ability To Work In A Fast-Paced Environment
Project Management Experience
Analytical And Problem Solving Abilities
Understanding Of Customer Support Processes And Best Practices
Experience With Customer Service Technologies Such As Zendesk Or Salesforce
Bachelor's Degree In Business Or A Related Field
Proven Track Record Of Successfully Delivering Customer-Facing Products

Required Skills

Product Development
Quality Assurance
Project Management
Training
Strategy
Communication
Negotiation
Leadership
customer service
Technical
Collaboration
Analytical
Problem-Solving
Team-Building
Product

Soft Skills

Communication
Leadership
Time management
Interpersonal Skills
creativity
self-motivation
collaboration
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Senior Product Manager, Member Care & Support in New York, NY, USA is $102,000-$153,000. The salary range may vary depending on experience, qualifications, and other factors.

Additional Information

Peloton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 29th, 2023

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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