Shift Supervisor

Are you a natural leader with a passion for coffee and customer service? Do you thrive in a fast-paced environment and enjoy mentoring and motivating a team? If so, we have the perfect opportunity for you! Peet's Coffee is seeking a dynamic Shift Supervisor to join our team. In this role, you will be responsible for overseeing the daily operations of our store, ensuring exceptional customer experiences, and leading and developing a team of baristas. We are looking for someone who is driven, personable, and has a strong understanding of coffee and its culture. If this sounds like you, read on to learn more about the qualifications for this exciting role.

1. Oversee the daily operations of the store, including opening and closing procedures, cash handling, and inventory management.
2. Ensure exceptional customer service by setting a high standard for customer interactions and training team members to do the same.
3. Lead and develop a team of baristas, providing guidance, feedback, and coaching to help them reach their full potential.
4. Create and maintain a positive and inclusive work environment, fostering teamwork and collaboration among team members.
5. Monitor and maintain product quality, ensuring that all drinks and food items are prepared according to company standards.
6. Handle customer complaints and resolve any issues that may arise in a timely and professional manner.
7. Conduct regular team meetings and trainings to keep team members updated on new products, promotions, and procedures.
8. Maintain cleanliness and organization of the store, including the front and back of house areas.
9. Collaborate with the Store Manager to develop and implement strategies to meet sales goals and increase profitability.
10. Stay up-to-date on industry trends and new product developments to continuously improve the customer experience.
11. Adhere to all company policies and procedures, including safety and health regulations.
12. Flexibility to work various shifts, including weekends and holidays, as needed.
13. Act as a role model for the team by consistently demonstrating professionalism, a positive attitude, and a strong work ethic.

According to JobzMall, the average salary range for a Shift Supervisor in Washington, DC, USA is between $35,000 and $55,000 per year. This can vary depending on the specific industry, company, and experience level of the individual. Some Shift Supervisors may also receive additional benefits such as bonuses, healthcare, and retirement plans.

Peet's Coffee is a San Francisco Bay Area-based specialty coffee roaster and retailer owned by JAB Holding Company. Founded in 1966 by Alfred Peet in Berkeley, California, Peet's introduced the United States to its darker roasted Arabica coffee in blends including French Roast and grades appropriate for espresso drinks. Peet's offers freshly roasted beans, brewed coffee and espresso beverages, as well as bottled cold brew. In 2007, Peet's opened the first LEED Gold Certified roastery in the United States. Peet's coffee is sold in over 14,000 grocery stores across the United States.