Paycom

Technical Support Analyst

Paycom
Oklahoma City, OK, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Paycom, we are dedicated to providing our clients with exceptional technical support and service. As a Technical Support Analyst, you will play a crucial role in ensuring our clients have a positive experience with our technology solutions. We are looking for individuals who are passionate about problem-solving, have a strong understanding of technology, and are committed to delivering top-notch customer service. If you thrive in a fast-paced environment and enjoy helping others, we want you to join our team!

  1. Provide exceptional technical support to clients using Paycom's technology solutions.
  2. Troubleshoot and resolve technical issues with software, hardware, and network connectivity.
  3. Understand and effectively communicate complex technical information to clients of varying technical backgrounds.
  4. Work closely with clients to identify and resolve any issues or concerns they may have.
  5. Maintain a thorough understanding of Paycom's products and services in order to provide accurate and timely support.
  6. Document all client interactions and technical issues in a detailed and organized manner.
  7. Collaborate with other members of the technical support team to develop and implement solutions for recurring technical issues.
  8. Continuously stay updated on new technology developments and updates in order to provide the best support to clients.
  9. Provide excellent customer service by actively listening to clients, showing empathy, and providing timely and effective solutions.
  10. Maintain a positive and professional attitude when dealing with clients, even in challenging situations.
  11. Proactively identify areas for improvement and make suggestions for enhancing the client experience.
  12. Follow company policies and procedures to ensure consistency and quality in technical support services.
  13. Participate in training and development opportunities to improve technical skills and knowledge.
  14. Collaborate with other departments to provide a seamless and efficient experience for clients.
  15. Adhere to strict confidentiality guidelines when handling sensitive client information.
Where is this job?
This job is located at Oklahoma City, OK, USA
Job Qualifications

  • Strong Technical Knowledge And Troubleshooting Skills: A Technical Support Analyst At Paycom Should Possess A Deep Understanding Of Computer Hardware, Software, And Networking Systems. They Should Be Able To Quickly Diagnose And Resolve Technical Issues For Clients.

  • Excellent Communication Skills: This Role Requires Effective Communication With Both Technical And Non-Technical Clients. The Ideal Candidate Should Be Able To Explain Complex Technical Concepts In A Clear And Concise Manner.

  • Customer Service Experience: Paycom Places A High Value On Delivering Exceptional Customer Service. A Technical Support Analyst Should Have Previous Experience In Customer-Facing Roles And Be Able To Provide Friendly And Professional Support To Clients.

  • Time Management And Multitasking Abilities: The Role Of A Technical Support Analyst At Paycom Involves Managing Multiple Tasks And Requests Simultaneously. The Candidate Should Be Able To Prioritize And Manage Their Time Effectively To Meet Deadlines And Provide Timely Responses To Clients.

  • Problem-Solving Mindset: Technical Issues Can Be Complex And Require Innovative Solutions. A Successful Technical Support Analyst At Paycom Should Have A Problem-Solving Mindset And Be Able To Think Critically To Find Creative Solutions To Technical Problems.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Analytical Thinking

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Analyst in Oklahoma City, OK, USA is $45,000 - $65,000 per year. This can vary depending on factors such as experience, education, and specific job duties.

Additional Information
Paycom is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 27th, 2024
Apply BeforeOctober 17th, 2025
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About Paycom

Paycom Software, Inc., known simply as Paycom, is an American online payroll and human resource technology provider based in Oklahoma City, Oklahoma. It is attributed with being one of the first fully online payroll providers and has offices throughout the U.S.

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