Contact Center Administrator

Welcome to Paycom, a leading provider of comprehensive human capital management solutions. We are currently seeking a skilled Contact Center Administrator to join our team and help us deliver exceptional customer service to our clients. In this role, you will play a crucial role in ensuring the smooth operation and efficiency of our contact center. We are looking for a detail-oriented and proactive individual with strong organizational and communication skills. If you are driven, customer-focused, and thrive in a fast-paced environment, we would love to hear from you!

1. Manage all incoming and outgoing calls in a timely and professional manner.
2. Serve as the first point of contact for clients, assisting them with inquiries and providing exceptional customer service.
3. Coordinate and schedule customer appointments, ensuring all necessary information is obtained and accurately recorded.
4. Monitor and respond to customer emails and online inquiries in a timely and efficient manner.
5. Maintain accurate and detailed records of all customer interactions and inquiries.
6. Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
7. Continuously evaluate and improve contact center processes to increase efficiency and effectiveness.
8. Handle confidential and sensitive information with discretion and maintain customer privacy.
9. Provide training and support to new contact center employees as needed.
10. Stay updated on company products, services, and policies to effectively assist customers.
11. Identify and escalate complex or high-priority issues to the appropriate department.
12. Maintain a positive and professional attitude at all times, representing the company's values and brand.
13. Adhere to company guidelines and protocols for customer interactions and data management.
14. Collaborate with team members to achieve department goals and objectives.
15. Attend meetings and training sessions to stay informed of company updates and changes.

According to JobzMall, the average salary range for a Contact Center Administrator in Oklahoma City, OK, USA is $30,000-$50,000 per year. This may vary depending on factors such as experience, company size, and specific job responsibilities. Some companies may also offer additional benefits such as bonuses or commission.

Paycom Software, Inc., known simply as Paycom, is an American online payroll and human resource technology provider based in Oklahoma City, Oklahoma. It is attributed with being one of the first fully online payroll providers and has offices throughout the U.S.