Welcome to the world of celebrations and fun at Party City! We are seeking a highly motivated and enthusiastic Retail Team Lead to join our dynamic team. As a Retail Team Lead, you will play a crucial role in creating an exceptional shopping experience for our customers. You will lead and inspire a team of retail associates to provide excellent customer service, drive sales, and maintain a clean and organized store. If you are a natural leader with a passion for retail, customer service, and all things party, we want to hear from you!
- Lead and motivate a team of retail associates to provide exceptional customer service at all times.
- Ensure that the store is clean, organized, and visually appealing to create an inviting shopping experience for customers.
- Train and develop team members on company policies, procedures, and product knowledge to enhance their performance and drive sales.
- Monitor and evaluate team performance, providing constructive feedback and addressing any performance issues in a timely manner.
- Collaborate with the store manager to set and achieve sales goals and targets.
- Create and maintain a positive and inclusive work environment for the team.
- Assist in the recruitment and hiring process for new team members.
- Effectively communicate any changes in company policies or procedures to the team.
- Handle customer inquiries and complaints in a professional and timely manner.
- Collaborate with other departments, such as merchandising and inventory, to ensure the store is adequately stocked and meets visual standards.
- Implement loss prevention strategies to minimize product loss and maintain store profitability.
- Stay up-to-date on industry trends, product knowledge, and competitive landscape to provide the best shopping experience for customers.
- Adhere to all company policies, procedures, and safety protocols.
- Act as a role model for the team by demonstrating excellent customer service, product knowledge, and teamwork.
- Continuously seek opportunities to improve store operations and enhance the customer experience.
Previous Retail Experience: A Successful Retail Team Lead Should Have Prior Experience Working In A Retail Environment, Preferably In A Leadership Role. This Experience Will Help Them Understand The Dynamics Of A Retail Store And How To Effectively Manage A Team.
Strong Communication Skills: As A Team Lead, This Person Will Be Responsible For Communicating With Both Customers And Team Members. They Should Possess Excellent Verbal And Written Communication Skills, As Well As The Ability To Effectively Resolve Conflicts And Provide Clear Instructions.
Leadership Abilities: The Ideal Candidate For A Retail Team Lead Should Have Strong Leadership Skills, Including The Ability To Motivate And Guide A Team Towards Achieving Sales Goals And Providing Excellent Customer Service. They Should Also Be Able To Delegate Tasks And Provide Constructive Feedback To Team Members.
Knowledge Of Party City Products: A Strong Understanding Of Party City's Products And Services Is Essential For A Retail Team Lead. This Person Should Be Familiar With The Company's Inventory, Pricing, And Promotions In Order To Effectively Assist Customers And Manage Inventory Levels.
Time Management And Organizational Skills: Retail Team Leads Are Responsible For Overseeing The Daily Operations Of A Store, Including Scheduling, Inventory Management, And Merchandising. Therefore, It Is Important For Them To Have Strong Time Management And Organizational Skills To Ensure Tasks Are Completed Efficiently And Effectively.
Communication
Time Management
Coaching
Product knowledge
Inventory Control
Event Planning
customer service
Team Building
Cash Handling
Visual merchandising
Sales management
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Team Lead in Fremont, CA, USA is between $36,000 and $50,000 per year. This range can vary depending on factors such as the size and type of retail store, the experience and qualifications of the individual, and any additional responsibilities or bonuses included in the role.
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Party City is an American publicly traded retail chain of party stores founded in 1986 by Steve Mandell in East Hanover, New Jersey. Based in Elmsford, New York, the company is the largest retailer of party goods in the United States, Canada and Mexico, operating over 900 company-owned and franchise outlets under the Party City, Halloween City, Toy City, and Factory Card & Party Outlet brands.
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