Retail Team Lead

Welcome to Party City, where we make every day a celebration! As a leading retailer of party supplies and decorations, we are seeking a highly motivated and experienced individual to join our team as a Retail Team Lead. This is a critical role in ensuring a successful and fun shopping experience for our customers. If you are a natural leader with a passion for customer service and a knack for organization, we want you to be a part of our dynamic team. Keep reading to find out more about this exciting opportunity and see if you have what it takes to be our next Retail Team Lead at Party City.

1. Oversee and manage the daily operations of the retail store, ensuring all tasks and responsibilities are completed efficiently and effectively.
2. Train, develop, and lead a team of sales associates to provide excellent customer service and achieve sales goals.
3. Create and maintain a positive and engaging shopping atmosphere for customers, ensuring a fun and festive experience.
4. Monitor and maintain inventory levels, ensuring all products are adequately stocked and displayed in an appealing manner.
5. Handle customer inquiries, complaints, and escalations, resolving issues in a timely and professional manner.
6. Implement and enforce company policies and procedures to ensure a safe and productive work environment.
7. Collaborate with the store manager to set and achieve sales targets and goals, and track progress using sales reports.
8. Conduct regular team meetings and provide ongoing performance feedback to team members.
9. Ensure all visual merchandising and displays are up to date and in line with company standards.
10. Assist in organizing and executing special events and promotions to drive sales and increase customer engagement.
11. Stay up-to-date with industry trends and competition, and make recommendations to improve store operations and customer experience.
12. Assist in hiring, onboarding, and training new team members, providing ongoing support and guidance as needed.
13. Maintain accurate records of sales, inventory, and employee schedules and ensure compliance with all company policies and procedures.
14. Lead by example, consistently demonstrating excellent customer service, sales, and organizational skills.
15. Perform any other duties as assigned by the store manager or upper management.

According to JobzMall, the average salary range for a Retail Team Lead in Vancouver, WA, USA is $30,000-$45,000 per year. This may vary depending on the specific industry, company size, and level of experience of the individual.

Party City is an American publicly traded retail chain of party stores founded in 1986 by Steve Mandell in East Hanover, New Jersey. Based in Elmsford, New York, the company is the largest retailer of party goods in the United States, Canada and Mexico, operating over 900 company-owned and franchise outlets under the Party City, Halloween City, Toy City, and Factory Card & Party Outlet brands.